Alondra Uballe
Summary
Customer-focused and proactive customer service representative with 4+ years of experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in managing high call volumes and proficient in customer service software tools. Able to maintain composure under pressure and provide personalized customer service. Seeking a customer service representative position in a customer-centric organization where I can utilize my skills and contribute to customer success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Jewelry Sales Associate/Sales Consultant
Zales The Diamond Store
03.2023 - Current
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Skillfully negotiated deals with suppliers, securing attractive pricing options while maintaining exceptional quality standards.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate/ Operations
Target
02.2022 - 01.2023
- Increased efficiency of stocking procedures through effective communication with management regarding supply needs and stock discrepancies.
- Improved customer satisfaction by promptly addressing inquiries, locating items, and providing knowledgeable assistance regarding products.
- Supported efficient store operations by unloading deliveries and transporting goods to appropriate locations within the store.
- Facilitated smooth transitions during seasonal merchandising changes, adjusting displays accordingly to showcase new products effectively.
- Consistently lifted materials weighing as much as 80 pounds.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Retail Sales Associate
Gap Inc
10.2021 - 02.2022
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Retail Sales Associate
TJ Maxxx
03.2020 - 09.2021
- Trained and supervised new employees to use selling strategies and apply best practices.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
Education
GED -
Denmark High School
Alpharetta, GA05.2022
Skills
- Exceptional customer service
- Reliable and Responsible
- Goal-Driven
- Creative Thinking
- Strong Communication and Interpersonal Skills
- Honest and Dependable
- Engaging with Diverse Customers
- Friendly and Helpful
- Organization
- Positive Customer Engagement
- Team Cooperation
- Safety and Cleanliness Standards
Certification
- Diamontologist, DCA- Professional Jewelry education - 8/29/2023
Languages
Spanish
Native or Bilingual
Timeline
Jewelry Sales Associate/Sales Consultant
Zales The Diamond Store
03.2023 - Current
Sales Associate/ Operations
Target
02.2022 - 01.2023
Retail Sales Associate
Gap Inc
10.2021 - 02.2022
Retail Sales Associate
TJ Maxxx
03.2020 - 09.2021
GED -
Denmark High School