Alondra Uresti Fuentes
Mercedes,TX
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and power tools proficiency at Industrial Specialty Crafts to enhance job site safety and efficiency. My experience spans customer service to scaffold building, where I consistently exceeded quality standards and fostered strong team relationships, significantly improving client satisfaction and operational excellence. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Scaffold Builder
Industrial Specialty Crafts
03.2023 - Current
- Adhered to strict quality control standards, guaranteeing the reliability and stability of built scaffolding structures.
- Displayed strong physical stamina, consistently fulfilling demanding labor requirements throughout long workdays onsite.
- Demonstrated versatility in scaffold construction by adapting to various architectural designs and requirements.
- Enhanced job site safety by assembling and dismantling safe, secure scaffolding structures.
Customer Service Representative
ACT
03.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Don Julios Bakery
01.2021 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress Supervisor
China Coast
01.2017 - 12.2020
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Education
High School Diploma -
MERCEDES ACADEMIC ACADEMY
Mercedes, TX05.2014
Skills
- Equipment Inspection
- Heavy Lifting
- OSHA Compliance
- Power Tools Proficiency
- Team relationships
- Problem-solving abilities
- Critical Thinking
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Scaffold Builder
Industrial Specialty Crafts
03.2023 - Current
Customer Service Representative
ACT
03.2021 - 01.2023
Cashier
Don Julios Bakery
01.2021 - 03.2021
Waitress Supervisor
China Coast
01.2017 - 12.2020
High School Diploma -
MERCEDES ACADEMIC ACADEMY
Similar Profiles
Erik VelaErik Vela
Scaffold General Foreman at Industrial Specialty CraftsScaffold General Foreman at Industrial Specialty Crafts
Richard NewsomRichard Newsom
Scaffold Builder at Industrial Specialty CraftsScaffold Builder at Industrial Specialty Crafts
Albert GonzalesAlbert Gonzales
Foreman at Apache Industrial ServicesForeman at Apache Industrial Services