Alondra Ventura
Brooklyn,NY
Summary
Committed Job Title offers Number years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort, and dignity. Well-versed in direct patient care and recordkeeping.
Dedicated Job Title brings Number-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Medicaid Providers
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
HHA
Take Care Home Health
10.2019 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
NYPD
Roll Call
03.2025 - 03.2025
- I’m Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
COVID-19 Tester
HIPPA
12.2021 - 02.2022
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Administered and interpreted infrared temperature scans, blood samples and surveys.
- Assessed vitals while adhering to PPE requirements and other restrictions.
Customer Service Cashier
Pioneer
10.2017 - 09.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Customer Service
Avon Cosmetics
08.2016 - 09.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Education
Progress High School For Professional Careers
Brooklyn, NY06.2018
Skills
- Attention to Detail
- Dietary Orders Compliance
- Home Cleaning and Sanitizing
- Grocery Shopping and Storage
- Meal Planning and Preparation
- Mobility Assistance
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Sales Quota Achievement
- Cultural Awareness and Sensitivity
- Sample Collection
- Testing Data Documentation
- Grade Marking
- Safety Education
- Problem Solving
- Customer Service
- Critical Thinking
- Work Planning
Certification
- Security office
- HHA
- Hipaa
Timeline
NYPD
Roll Call
03.2025 - 03.2025
Customer Service Representative
Medicaid Providers
03.2022 - Current
COVID-19 Tester
HIPPA
12.2021 - 02.2022
HHA
Take Care Home Health
10.2019 - Current
Customer Service Cashier
Pioneer
10.2017 - 09.2019
Customer Service
Avon Cosmetics
08.2016 - 09.2017
Progress High School For Professional Careers
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