Alondra Willis
Overview
33
33
years of professional experience
1
1
Certificate
Work History
Transit Bus Operator
Pace Suburban Bus Company
550 W Algonquin Rd. Arlington Heights, IL 60005
01.2009 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Followed all relevant schedules for routes and arrivals.
- Assisted passengers with inquiries and requests during trips.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Diffused potential passenger disputes with fairness and professionalism.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Accepted and processed fares..
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Line Instructor
Pace Suburban Bus Company
550 W Algonquin Rd. Arlington Heights, IL 60005
09.2018 - Current
- Assisted new hires and employee returning to work on new routes.
- Instructed new hires and employees returning to work on fares and the handling of passengers.
- Instructed also on how to properly drive the bus when making turn and boarding and alighting passengers.
- Instructions on how to properly fill out an pre-trip and/or accident report.
- Filled out reports note taking the skills of the trainee.
- Boosted trainee engagement with hands-on demonstrations and real-world examples relevant to their job roles.
- Maintained a safe and inclusive learning environment, adhering to company policies and fostering teamwork among trainees.
- Collaborated with fellow instructors to share best practices and optimize overall teaching effectiveness.
- Conducted regular assessments of trainees'' progress, providing constructive feedback for continuous improvement.
- Ensured smooth transition from classroom instruction to on-the-job application by closely monitoring each individual''s progress post-training completion.
- Met training needs with well-organized, factual programs based on contemporary requirements.
Receptionist Administrator
Amalgamated Transit Union
17900 Dixie Hwy Homewood,IL 60430
01.2021 - 12.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
School Bus Driver
Alpha Bus Company, Inc.
4200 W Midlothian Turnpike Crestwood, IL 60445
08.1991 - 12.2008
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Inventoried bus emergency and first aid supplies and equipment.
- Collaborated with school staff in developing individualized transportation plans for special needs students, ensuring their safety and comfort during transit.
- Assisted in training new drivers on best practices for safely transporting special needs students in various settings.
- Contributed to a positive school culture by actively participating in staff meetings, professional development opportunities, and events promoting inclusivity among special needs students.
- Contributed to the overall success of the school''s special needs program by reliably transporting students to extracurricular activities, field trips, and appointments.
- Enforced student behavior policies and responded to student emergencies.
- Worked closely with school administration and transportation to maintain smooth operations.
Education
No Degree - Accounting
Olive Harvey College
Chicago, ILHigh School Diploma -
George Henry Corliss High School
Chicago, IL06.1988
Skills
- Safe Driving Practices
- Valid Illinois License
- GPS Applications
- Accurate Recordkeeping
- Safe Driving Skills
- Incident Reporting
- Route Planning
- Customer Relations Skills
- Clean Driving Record
- Effective Communication Skills
- Record Keeping
- Defensive Driving
- Professionalism
- Conflict Resolution
- Time Management
- Effective Communication
- Traffic Laws Compliance
- Customer Service
- Problem Solving
- Decision Making
- Passenger Safety
- Impeccable Safety History
- Customer Relations
- Clean MVR
- Defensive Driving Practices
- Microsoft Office
- New Hire Training
- Public Transit Operations
Summary
Proven transit and customer service professional with extensive experience at Pace Suburban Bus Company, showcasing a commitment to passenger safety and impeccable service. Excelled in safe driving practices and customer relations, significantly enhancing route efficiency and satisfaction. Skilled in GPS applications and conflict resolution, consistently exceeding performance goals.
Accomplishments
- Achieved an Award for Driving 1 Million Miles safely and with accuracy and efficiency.
Certification
- Line Instructor Training - November 2018
Million Miler
This is an Award you receive from Pace that recognizes you have driven a Million Miles safely.