Alondra Zamora
San Antonio,TX
Summary
Detail-oriented professional with 10 years of experience responsible for the review of consumer and business accounts with an in-depth understanding of Fraud, Customer service, KYC, AML, Remediation policies and procedures. Strong analytical aptitude of customer due diligence process and methodology to identify patterns and trends to communicate risks to management. Successful managing multiple competing priorities and deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AML KYC Operations Associate Analyst
Citibank, NA
11.2020 - Current
- Proven successful to manage time efficiently to complete all tasks within deadlines and work effectively in fast-paced environments
- Proven ability to learn quickly and adapt to new situations in learning new concepts quickly and efficiently
- Participate in team projects, demonstrating ability to work collaboratively and effectively
- Communicate with various business units to obtain necessary information for investigations and account reviews
- Perform risk-based analysis and remediation for business and consumer accounts per banking guidelines
- Identify and research patterns, trends, and anomalies in transactional and customer data to detect and prevent suspicious activity related to money laundering and terrorist financing
- Utilized KYC, Concierge, KIWI, Netx360 to complete detailed, narratives of investigation findings. And verifying parties involved in suspicious activities and transactions against various databases such as LexisNexis.
- Receive, research, and resolve consumer inquiries. Completing 3 internal to KYC cases and 10 external to KYC cases per day
- Prepare and submit regulatory file applications and supporting documentation
- Use of Morning Look report to generate required reports and prioritize in timely manner
- Create a positive and inclusive work culture by building positive relationships among team members
- Passionate about learning and committed to continual improvement
Fraud Analyst
Citibank, NA
03.2013 - 11.2020
- Bilingual Fraud Analyst
- Translate and interpret audio and other written materials from foreign language into English
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Evaluated customer data to identify and prevent fraudulent activities
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Performed risk assessments to determine level of fraud risk and prioritize investigations
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk
- Highly qualified and trained in other areas of Fraud Operations including; Account TakeOver, Electronic Fraud, Money Mule, Fraud Servicing Unit, Check Fraud, Identity Theft, Check Fraud, Advanced Fraud Specialty, New Account Fraud
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Managed over 50 customer calls per day
Education
Bachelor of Science - Criminal Justice
Texas A&M University
San Antonio, TX05.2020
Skills
- Customer Due Diligence
- Document Review
- Time Management
- Multitasking Capabilities
- Adaptability, flexibility and ability to prioritize in timely manner
- Strong communication and interpersonal skills
- Excellent oral and written communications skills
- Proficient in Microsoft Excel, Power Point, Word, Outlook
- Strong knowledge of systems such as Citi KYC, Concierge, KIWI, Netx360
- Teamwork and Collaboration
Certification
- Certified Fraud Examiner- 08/2021
Accomplishments
- Top performer in KYC department
- 2021 promotion from Fraud Analyst to KYC officer
References
Hani Tasker - Assistant Vice President
Timeline
AML KYC Operations Associate Analyst
Citibank, NA
11.2020 - Current
Fraud Analyst
Citibank, NA
03.2013 - 11.2020
Bachelor of Science - Criminal Justice
Texas A&M University