Alondria Randall
Albany,GA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Manager
Albany Beauty
02.2023 - 09.2023
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Oversaw daily operations of cashier department, ensuring compliance with company policies and procedures.
- Developed reward system to motivate cashiers, leading to improved performance and morale.
- Enhanced team efficiency by implementing new scheduling system to ensure cashier coverage during peak hours.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Bookseller
Books A Million
08.2022 - 10.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Applied interpersonal and communication skills to establish selling relationships with customers.
Call Representative
Hamilton Relay Telecommunications
10.2019 - 08.2020
- Caption calls for the hard-of-hearing
- Type at least 45 WPM
- Achieved service level goals by consistently meeting or exceeding key performance indicators for call quality.
Administrative Manager/Call Service Representative
Hardaway Moving & Relocation Specialists, LLC
04.2018 - 10.2018
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Assigned tasks and directed team of staff, including truck drivers, movers and trainees
- Monitored and evaluated personnel performance to complete reviews, recommend advancement or address productivity concerns
- Created PowerPoint presentations for business development purposes
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Supported Hardaway Moving through personal document management, calendar organization and collateral preparation for meetings
- Managed accounts payable and receivable for office grossing per year
- Handed client correspondence and tracked records to foster office efficiency
- Coached new employees on administrative procedures, company policies and performance standards.
Team Member Cashier
Chick-Fil-A
08.2016 - 09.2017
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
Education
Diploma - Master Cosmetology
Albany Technical College
Albany, GA07.2024
Associate of Applied Science - Business Management
Albany Technical College
Albany, GA12.2017
High School Diploma -
Monroe Comprehensive High School
900 Lippitt Drive, Albany, GA 3170105.2017
Skills
- Documentation and reporting
- Professional Telephone Voice
- Inbound phone calls
- Complaint resolution
- Logging call information
- Call center operations
- Technical Support
- Attention to Detail
- Staff Training
- Retail Operations
- Customer Service
- Employee performance evaluation
- Employee Scheduling
- Cash Register Operation
- POS Systems
- Mentoring and Coaching
- Team Leadership
- Employee Training
Certification
- General Management Certificate of Achievement
- Technical Certificate of Credit in Supervisor/Management Specialist
- General Management Certification, Department of Education, Career, Technical, & Agricultural Education Division
Timeline
Cashier/Manager
Albany Beauty
02.2023 - 09.2023
Bookseller
Books A Million
08.2022 - 10.2022
Call Representative
Hamilton Relay Telecommunications
10.2019 - 08.2020
Administrative Manager/Call Service Representative
Hardaway Moving & Relocation Specialists, LLC
04.2018 - 10.2018
Team Member Cashier
Chick-Fil-A
08.2016 - 09.2017
Diploma - Master Cosmetology
Albany Technical College
Associate of Applied Science - Business Management
Albany Technical College
High School Diploma -
Monroe Comprehensive High School