Alonna Anderson
Baltimore,MD
Summary
Experienced professional in Customer Service and Patient Health Care with 18 years of expertise. Seeking a dynamic employer committed to integrity, competence, and leadership. Proven track record and academic background have equipped me with the skills to excel in various business settings. Ready to contribute effectively to organizational success in today's competitive economic landscape.
Overview
18
18
years of professional experience
Work History
Office Operations Assistant
Ascension Sant Agnes
12.2022 - 04.2025
- Greets patients and families to the practice, provides necessary registration forms to the patient for completion and signature, updates patient information
- Efficiently and timely answers the phone and directs calls to the appropriate staff or records messages.
- Verifies correct insurance information via card, or phone call to the insurance company as appropriate.
- Explain financial requirements to patients, collection of co-pay or payments for services at each visit and records payments
- Prints and advises patients of any outstanding balance and collection of this payment.
- Using practice management system appropriately to schedule, reschedule and cancel patient appointments.
- Maintains various logs of daily activity.
- Assists in chart preparation, clerical and administrative duties as assigned.
- Assists with the medical records by pulling and filing of charts as needed, makes charts for new patients, and files records in chart.
- Represents physician practice by providing excellent customer service.
- Maintains patient confidence and protects operations by keeping information confidential.
- Serves and protects the health care community by adhering to professional standards, compliance standards, practice policies, federal, state and local requirements.
- Contributes to a team effort by accomplishing related tasks as requested.
- Utilizes computer systems for scheduling procedures and all other computer systems required for the listed job function.
- Performing other duties as assigned by providers, coordinators and management in accordance with established office policy.
Medical Receptionist
ExpressCare Urgent Care
06.2022 - 11.2022
- Greets and Communicates effectively with patients immediately upon arrival in a professional, friendly manner.
- Handles incoming and outgoing calls with the public and staff in a courteous, helpful and timely manner.
- Schedules patients for office appointments using an electronic scheduling system based on physician and patient needs. Also not limited to appointment reminder calls, crisp calls and other necessary secretarial front staff needs.
- Prepares all appropriate forms for visits in advance including patient information and consent forms.
- Registers and attends to all patients by capturing and entering high-quality patient demographic and financial information from hard copy documentation, and direct patient contact.
- Updated each visit; includes obtaining release signatures at the required time intervals, filing correspondence, and other information.
- Balance cash log for money collected and submit to the billing office.
Customer Service Representative
Soft Stuff Distributor
04.2017 - 03.2020
- Employees effective selling techniques to increase sales while communicating with existing and potential customers.
- Processed over 50 incoming and outbound telephone calls to/from customers, drivers, and the sales team.
- Processed customer orders, changes, and returns.
- Provides feedback to the company regarding service failures and customer concerns, following the established chain of command.
- Provides timely and accurate information to incoming order status and product knowledge requests, including information regarding products sizes, flavors, brands, cost, stock level, shipping date, and anticipated delays.
Healthcare Provider
Patient Healthcare
01.2014 - Current
- Completed medication records for residents, daily documentation of all agency required material and incident reports as necessary.
- Performed Universal Precautions and safety monitoring methods to guard against blood pathogens.
- Maintained a safe, secure, and healthy environment by following asepsis standards and procedures; followed prescribed dietary requirements and nutrition standards.
- Adhered to agency's professional standards and care policies, alongside federal, state, and local requirements.
Parking Attendant/Customer Service Rep
John Hopkins University
03.2013 - 03.2016
- Provided transportation to mobility impaired faculty, staff and visitors.
- Displayed excellent communication skills, a courteous attitude, patience, good computer skills and problem-solving abilities.
- Patrolled parking area and issued citations for parking violations.
- Reported customer complaints to management and resolved minor parking infractions.
- Watched assigned lot for suspicious activity and reported such to the supervisor on staff.
- Quickly and effectively solved customer challenges to include following up to ensure remediation.
- Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams.
Cashier/Lot Attendant
Maryland Parking - BWI Airport
03.2007 - 06.2011
- Provided general information and directions to the public in response to inquiries regarding the location of buildings and points of interest.
- Communicated to drivers in a courteous and professional manner when engaged in conversation.
- Monitored areas to allow and disallow guest access onto lots to ensure patrons safety.
Education
High School Diploma -
Walbrook Senior High School
Baltimore, Maryland01.2002
Skills
- Proficient in engaging communication techniques
- ● Major strengths in problem solving, working with the general public, and delivering comprehensive service
- ● Consistently demonstrates talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy
- ● Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- ● Fluent in medical knowledge and terminology, HIPPA (Health Insurance Portability and Accountability Act) regulations, infection control and Universal Precautions ㅡ
Volunteer Humanitarian Services
Kipp Academy, Volunteer, Provided class donations for the local community school in the form of physical and monetary aid.
Professional References
- Taovon Johnson- Realtor, Baltimore, Maryland, 21228, (443)443-854-6062, tavon2808@gmail.com
- Darnisha Epps- Mail Carrier, Baltimore, Maryland, 21202, (443) 938-5687, darnishaepps@gmail.com
- April Smith- Medical Assistant, Baltimore, Maryland, 21244, (443) 803-4012, Aprildsmith@protonmail.com
Additional Information
02/02/21, William T. Catterton, Parking Operations Manager, Broadway Services, 3400 N. Charles Street, Baltimore, MD, 21218, 410.516.8502, Wcatter3@jhu.edu
Primary Phone
443.587.8713
Summary Of Qualifications
- Interpersonal communication skills to interact effectively in both written and verbal forms
- Major strengths in problem solving, working with the general public, and delivering comprehensive service
- Consistently demonstrates talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Fluent in medical knowledge and terminology, HIPPA regulations, infection control and Universal Precautions
Certifications Honors Skills
Soft Stuff Distributors - Employee of the Quarter
Timeline
Office Operations Assistant
Ascension Sant Agnes
12.2022 - 04.2025
Medical Receptionist
ExpressCare Urgent Care
06.2022 - 11.2022
Customer Service Representative
Soft Stuff Distributor
04.2017 - 03.2020
Healthcare Provider
Patient Healthcare
01.2014 - Current
Parking Attendant/Customer Service Rep
John Hopkins University
03.2013 - 03.2016
Cashier/Lot Attendant
Maryland Parking - BWI Airport
03.2007 - 06.2011
High School Diploma -
Walbrook Senior High School
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