Alonna Cochran
Wooster,OH
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Wireless Retail Sales Associate
OSL Retail Services
06.2023 - 08.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
Camp Counselor
YMCA Of Wayne County
05.2023 - 06.2023
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Build strong connections with campers as well as parents
- Attend to campers specific needs in order to ensure a safe and friendly environment for all in attendace.
Preloader
United Parcel Service, UPS
10.2022 - 11.2022
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Streamlined package handling processes for enhanced workflow and reduced error rates.
- Improved delivery times with strategic sorting of parcels according to routes and schedules.
- Ensured accurate shipment tracking by diligently scanning and updating package information in the system.
- Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
Retail Parts Professional
Advanced Auto Parts
04.2022 - 09.2022
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Streamlined inventory management for increased efficiency and improved stock availability.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Processed customer transactions accurately while maintaining strict adherence to company policies and procedures.
- Increased sales through effective merchandising displays and cross-selling techniques.
Server/Driver
Pizza Hut
11.2021 - 04.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Blow Mold Operator/Automation Operator
GOJO Industries Inc.
06.2020 - 09.2021
- Enhanced production efficiency by maintaining and operating blow mold machines with precision and accuracy.
- Reduced machine downtime for increased productivity by performing routine maintenance and troubleshooting issues promptly.
- Improved product quality with meticulous inspection, identifying and discarding defective items before packaging.
- Collaborated with team members to streamline workflow processes, optimizing overall efficiency in the workplace.
- Maintained a safe working environment by adhering to safety protocols and regulations consistently.
- Assisted in training new employees on blow molding operations, ensuring smooth integration into the team.
- Operation of multiple machines at a given time.
- Staging skids onto loading deck to ensure product was placed in the correct order.
Education
Wooster High School
Wooster, OH04.2020
Skills
- Customer Service
- Order Processing
- Display Setup
- Loss Prevention
- Money Handling
- Regulatory Compliance
- Cash Register Operation
- Brand representation
- Teamwork
- Data Entry
- Following Written as well as verbal instructions
- Leadership
- Communication
- Problem Solving
Timeline
Wireless Retail Sales Associate
OSL Retail Services
06.2023 - 08.2023
Camp Counselor
YMCA Of Wayne County
05.2023 - 06.2023
Preloader
United Parcel Service, UPS
10.2022 - 11.2022
Retail Parts Professional
Advanced Auto Parts
04.2022 - 09.2022
Server/Driver
Pizza Hut
11.2021 - 04.2022
Blow Mold Operator/Automation Operator
GOJO Industries Inc.
06.2020 - 09.2021
Wooster High School