Alonna Curry

• Provided exceptional customer service, for members and non members reporting an auto loss.

• Collected, verified, and documented critical claim information establishing loss circumstances.

• Identified procedural issues, demonstrating attention to detail and investigative skill.

• Mentored new employees and peers providing guidance, best practices, and support in claims handling and compliance.

• Consistently exceeded performance metrics while maintaining compliance with call quality standards.

• Recognized for replicable calls and for disputing/overturning a claim call to replicable.

• Established and maintained a high level of customer satisfaction and professionalism during all sales transactions.

• Maximized sales opportunities by effectively answering and handling inbound sales calls to acquire new customers.

• Consistently demonstrated proficiency at explaining all products and services to existing and prospective customers.

• Resolved questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.

• Performed a variety of administrative tasks, including maintaining and recording inventory, accepting customer payments, and updating daily sales logs.
• Consulted with and listened attentively to clients to understand their needs and recommend suitable salon services and products.
• Educated clients on aftercare and home hair maintenance to promote healthy hair practices.
• Maintained a clean and safe working environment by following all salon protocols and state regulations.
• Remained current with the latest industry trends and actively attended continuing education courses, and used the information to expand services and attract new clients.

• Educated customers on salon services and products to maximize benefits.
• Analyzed, styled, trimmed, and serviced customers hair and hair extensions based on customer preference and latest trends.
• Scheduled repeat customer appointments and rearranged individual time slots to meet salon demands.
• Maintained a neat and clean work environment.

• Provided full-service salon experience to a growing number of loyal clients.
• Awarded top blow dry bar of San Antonio for two consecutive years (2015 & 2016).
• Performed a wide array of styling, cutting, and coloring techniques.
• Sold products, tools, and packages.
• Listen attentively to guests needs to ensure a positive customer service experience.