Alonna Jagodinski
Wausau,WI
Summary
Creative problem solver with several years experience in fast-paced customer service and sales environments. Personable and professional under pressure. Excellent phone, personal, and digital communication skills. Energetic ESL Instructor experienced in teaching children from China. Excellent record of achieving reading, writing and speaking functions in student performance within set goal periods.
Overview
8
8
years of professional experience
Work History
ESL Teacher
Gogokid, Landi, Dada
Remote
11.2018 - 12.2022
- Used positive reinforcement and provided clear feedback to help students succeed.
- Taught ESL curriculum to improve students' phonics, grammar, conversational, reading/writing abilities.
- Provided individual mentoring and special tutoring to struggling students.
- Bolstered confidence for students in all areas of English communication and comprehension.
Customer Care Representative
American Society for Quality (ASQ)
Milwaukee, WI
12.2016 - 10.2018
- Professionally handles incoming requests from customers and ensure that issues are promptly resolved.
- Responsible for answering all customer requests via multiple channels of communication including chat, e-mail, and phone.
- Maintains balance between company policy and customer benefit in decision making. Handles issues in best interest of both customer and company.
- Upsells ASQ's products and services and builds strong relationships with internal customers to ensure maximum results for issue resolution for all customers.
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact customer's experience.
Host
Olive Garden
Wausau, WI
02.2012 - 09.2013
- Ensured exceptional experience by greeting guests, guiding, and answering customer concerns.
- Responsible for ensuring organization within dining arrangements, staff assignment, as well as customer diffusion.
- Professionally fulfilled roll of mediator between customer and all levels of staff members.
Education
Bachelor of Arts - Art And Design/Art History
University of Wisconsin-Milwaukee
Milwaukee Wisconsin2016
Skills
- Several Years of customer service/sales experience
- 3 years as a Certified TESOL Instructor
- Strong written, verbal, digital, and telephone communication skills
- Familiar with Microsoft Office and Adobe programs
- Attention to detail
- Creative
- Extensive English grammar knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"No kind action ever stops with itself. One kind action leads to another."
- Amelia Aerhart
Timeline
ESL Teacher
Gogokid, Landi, Dada
11.2018 - 12.2022
Customer Care Representative
American Society for Quality (ASQ)
12.2016 - 10.2018
Host
Olive Garden
02.2012 - 09.2013
Bachelor of Arts - Art And Design/Art History
University of Wisconsin-Milwaukee
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