Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALONNA JOHNSON

Minot

Summary

Professional with robust experience in consumer banking, skilled in delivering exceptional customer service and financial solutions. Adept at fostering team collaboration, ensuring seamless operations, and meeting client needs. Expertise includes account management, financial advising. Known for adaptability, reliability, and strong results-driven approach.

Overview

14
14
years of professional experience

Work History

CONSUMER BANKER

Bremer Bank
04.2022 - Current
  • Processed and maintained records of customer loans.
  • Created connections and developed rapport with customers to provide personalized service.
  • Opened new checking and savings accounts, money market accounts and safe deposit boxes.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Monitored bank vaults to verify correct cash balances.
  • Prepared and verified cashier's checks.
  • Received mortgage, loan and public utility bill payments, verified payment dates and amounts due.
  • Identified transaction mistakes when debits and credits did not balance.
  • Issued and redeemed money orders, traveler's checks and savings bonds.
  • Computed financial fees, interest and service charges.
  • Quoth unit exchange rates, following daily international rate sheets and computer displays.
  • Obtained and processed information required for provision of services, such as opening accounts, savings plans and purchasing bonds.
  • Examined checks to confirm endorsements.
  • Received and counted daily inventories of cash, drafts and travelers' checks.
  • Received checks and cash for deposit, verified amounts and checked accuracy of deposit slips.
  • Resolved problems and discrepancies concerning customers' accounts.
  • Carried out special services for customers, such as ordering bank cards and checks.
  • Verified and post armored car deposits.
  • Informed customers about foreign currency regulations and computed transaction fees for currency exchanges.
  • Balanced currency, coin and checks in cash drawers at ends of shifts.
  • Mentored junior bankers, sharing industry knowledge and best practices to improve overall team performance.
  • Managed high-value client relationships, maintaining trust and exceeding expectations with exceptional service levels.
  • Streamlined account opening processes, reducing wait times for new customers.
  • Consistently delivered exceptional service, earning recognition as a top-performing Consumer Banker and contributing to overall team success.
  • Developed in-depth understanding of bank policies, procedures, and regulatory requirements, ensuring consistent adherence across all tasks performed.
  • Built strong rapport with clients through excellent communication skills and genuine empathy towards their needs.
  • Performed both personal banker and teller functions and delivered accurate and professional service.
  • Assisted branch manager in conducting risk assessments analysis which led to an improved understanding of potential vulnerabilities within the Consumer Banking division.

Teacher and Paraprofessional

Minot Public Schools
08.2014 - 04.2022
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Implemented lesson plans assigned by the classroom teacher to educate students about key concepts.
  • Engaged students in discussions to promote interest and drive learning.
  • Enforced classroom routines to keep students on schedule and operating at a consistent level.
  • Directed group activities to promote immersive, play-based learning.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.

DAYCARE OWNER/OPERATOR

Myself
08.2011 - 07.2014
  • Recorded children's growth, behavior, and development, monitoring any changes to discuss with parents or guardians.
  • Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
  • Worked with parents to improve student behavior and learning issues with proactive approaches.
  • Established and enforced modern educational standards to support student needs.
  • Improved profit margins by streamlining operations and workflow.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Identified children needing extra support for emotional, health-related, or developmental concerns and conceived improvement strategies.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Read stories to children and taught painting, drawing, and crafts.
  • Organized and led activities to promote physical, mental, and social development.
  • Identified warning signs of emotional and developmental problems in children.
  • Communicated with children's parents and guardians about daily activities, behaviors, and problems.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Cultivated safe and happy child-friendly environment by implementing adequate security, sanitation, policies, and procedures.
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste, and strengthening revenue streams.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Interpreted government codes to meet safety and security codes.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address our products and services issues.
  • Taught children foundational skills such as colors, shapes, and letters.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Encouraged early literacy through read-aloud time and alphabet games.
  • Escorted children on outings and trips to local parks and zoos.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Implemented positive discipline by following the policy of warning, timeout, and talking with a child.

Education

Bachelor of Arts - Special Education

Minot State University
Minot, ND
12-2020

Skills

  • Cash handling proficiency
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Multitasking Abilities
  • Time management
  • Organizational skills
  • Effective communication
  • Compliance, banking laws, and regulations
  • Vault monitoring
  • Fraud detection

Timeline

CONSUMER BANKER

Bremer Bank
04.2022 - Current

Teacher and Paraprofessional

Minot Public Schools
08.2014 - 04.2022

DAYCARE OWNER/OPERATOR

Myself
08.2011 - 07.2014

Bachelor of Arts - Special Education

Minot State University

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