Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Alonna Johnson

Washington,DC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Office Assistant

Hilton
11.2022 - 11.2024
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Barista

Starbucks
08.2020 - 11.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted additional items with beverages, increasing store sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Front Desk Assistant

The Madison Hotel
01.2018 - 03.2020
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Trained new staff members in customer service techniques and hotel operations.

Barista

Hilton/ Starbucks
07.2016 - 01.2018
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to accurately enter orders and process payments.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.


Education

Bachelor of Science - Social Work

West Los Angeles College
Culver City, CA
05-2027

Skills

  • Attentive listening ability
  • Systematic file structuring
  • Effective problem resolution
  • Friendly and outgoing
  • Prioritization and scheduling
  • Collaborative teamwork across departments
  • Adaptability and flexibility
  • Service excellence
  • Cash management
  • Trustworthy team member

Accomplishments

  • Achieved Employee of the Month through effectively Arriving to work on time with a smile on my face every morning ready for whatever the day brings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Certification

Food Handlers Certificate

Languages

English
Native or Bilingual

Interests

  • I like trying new recipes and food trends
  • Road Trips
  • Music

Timeline

Front Office Assistant

Hilton
11.2022 - 11.2024

Barista

Starbucks
08.2020 - 11.2022

Front Desk Assistant

The Madison Hotel
01.2018 - 03.2020

Barista

Hilton/ Starbucks
07.2016 - 01.2018

Bachelor of Science - Social Work

West Los Angeles College

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Alonna Johnson