Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alonna Niel

Honea Path,SC

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

10
10
years of professional experience

Work History

Customer Service Agent

CGS
Honea Path, United States
11.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

Secretary

MH5T Farm
Gray Court, SC
12.2014 - 10.2022
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Animal Caregiver/Receptionist

Cedar Lake Animal Hospital
Simpsonville, SC
04.2015 - 07.2017
  • Restrained animals safely during exams and procedures.
  • Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
  • Exercised dogs on leads and at dog parks.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Followed specific food and water schedules for different animal species.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Managed facility laundry, cleaning and restocking.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Education

GED -

Homeschooled
Gray Court, SC
09.2016

Skills

  • Understanding Customer Needs
  • Needs Assessment
  • Responding to Difficult Customers
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Information Updates
  • Issue and Complaint Resolution

Timeline

Customer Service Agent

CGS
11.2022 - Current

Animal Caregiver/Receptionist

Cedar Lake Animal Hospital
04.2015 - 07.2017

Secretary

MH5T Farm
12.2014 - 10.2022

GED -

Homeschooled

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Alonna Niel