ALONSHAY JACKSON
Columbia ,SC
Summary
Delivered exceptional customer service as a call center representative, leveraging five years of experience in telecommunications and account management.
Overview
17
17
years of professional experience
Work History
Investors Services Representative II
SS&C Technologies
01.2023 - Current
- Managed client inquiries regarding account balances and transaction history.
- Facilitated resolution of client issues through effective communication and problem-solving techniques.
- Processed transactions accurately using industry-standard software systems.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Provided training and mentorship to new team members on processes and best practices.
- Assisted clients with account maintenance, including updating personal information and processing financial transactions.
- Monitored market conditions regularly to provide insightful recommendations based on clients'' needs and objectives.
- Managed high-volume client portfolios, accurately executing trades and monitoring performance on their behalf.
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- Discussed financial options with clients and provided informed suggestions.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Benefits Representative
Humana
12.2022 - 12.2023
- Assist participants with Medicare part B
- Facilitated benefits enrollment process for diverse employee populations.
- Educated participants on available benefit options and eligibility requirements.
- Analyzed benefits data to identify trends, enhancing program offerings and employee satisfaction
- Facilitated participants benefits enrollment and education sessions, ensuring comprehensive understanding of available options.
- Collaborated with cross-functional teams to streamline benefits administration processes, improving efficiency and accuracy.
Customer Service Representative
Assurant
03.2016 - 11.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Customer Service Rep
Olsten Staffing Services
03.2015 - 03.2016
- I worked through this temp agent at Assurant.
Customer Service Representative
SYKES Kingstree
02.2013 - 02.2015
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
CNA
Methodist Manor Retirement Home
08.2010 - 01.2013
- Supervise students' laboratory and clinical work.
- Supervise undergraduate or graduate teaching, internship, and research work.
- Maintain a clinical practice.
- Document data related to patients' care including assessment results, interventions, medications, patient responses, or treatment changes.
- Obtain specimens or samples for laboratory work.
- Assess the needs of patients' family members or caregivers.
- Participate in the development of practice protocols.
CNA
McLeod Regional Medical Center
08.2008 - 08.2010
- Monitor, record, and report symptoms or changes in patients' conditions.
- Maintain accurate, detailed reports and records.
- Record patients' medical information and vital signs
- Prepare rooms, sterile instruments, equipment, or supplies and ensure that stock of supplies is maintained.
Education
High School Diploma -
Darlington High School
Darlington, SC01.2007
Skills
- Applied critical thinking skills to analyze complex problems and develop effective solutions
- Conducted comprehensive systems analysis to identify inefficiencies and recommend improvements
- Executed critical judgment and decision-making processes to drive strategic initiatives
- Facilitated effective communication through active listening techniques
- Facilitated active learning initiatives to enhance student engagement and comprehension
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated keen social perceptiveness to enhance interpersonal interactions
- Executed clerical tasks to ensure efficient office operations
- Assisted in troubleshooting computer hardware and software issues\nSupported users with electronic device setup and maintenance\nContributed to team efforts in managing inventory of electronic components
- Enhanced reading comprehension skills through targeted exercises and assessments
- Executed comprehensive analysis to identify and resolve intricate challenges
- Oversaw monitoring processes to ensure compliance with operational standards
- Facilitated English language instruction to enhance communication skills
- Assisted in drafting and editing various written materials Supported team members in creating clear and concise documents Contributed to the development of engaging content for diverse audiences
- Facilitated comprehensive understanding of mathematical concepts and principles
- Assisted in troubleshooting telecommunications issues to enhance service quality\nSupported team members in executing project tasks to meet deadlines\nContributed to maintaining accurate records of telecommunications systems
- Assisted customers with inquiries and concerns Provided support in resolving issues effectively Delivered personalized service to enhance customer satisfaction
Timeline
Investors Services Representative II
SS&C Technologies
01.2023 - Current
Benefits Representative
Humana
12.2022 - 12.2023
Customer Service Representative
Assurant
03.2016 - 11.2022
Customer Service Rep
Olsten Staffing Services
03.2015 - 03.2016
Customer Service Representative
SYKES Kingstree
02.2013 - 02.2015
CNA
Methodist Manor Retirement Home
08.2010 - 01.2013
CNA
McLeod Regional Medical Center
08.2008 - 08.2010
High School Diploma -
Darlington High School