Alonso Carrasco

• Coordinated and managed full-cycle recruitment process for multiple departments, including sourcing, screening, interviewing, and onboarding candidates.

• Ensured positive candidate experience throughout the entire recruitment process by providing timely communication and feedback

• Coordinated pre-employment background checks, reference checks,or other required assessments for selected candidates
• Conducted phone screens and initial interviews to assess candidate qualifications, skills, and cultural fit within the organization
• Scheduled interviews between candidates and hiring managers while ensuring a smooth interview process from start to finish
• Managed job postings on various job boards and company career websites to maximize visibility of open positions
• Managed employee relations, performance management, or training initiatives.

• Ensured timely and accurate processing of new hires, terminations, and changes in employee status

• Processed and verified payroll for 155 employees on a bi-weekly basis
• Maintained accurate records of employee hours, wages, taxes, and deductions
• Researched and resolved discrepancies or errors in payroll data to ensure accuracy
• Managed electronic timekeeping system to accurately track employee attendance and calculate hours worked
• Responded promptly to employee inquiries regarding paycheck issues or general payroll questions
• Ensured compliance with company policies as well as legal requirements related to wage payments and deductions
• Participated in audits of payroll records conducted by internal or external auditors

• Coordinated site visits for potential clients to showcase venue capabilities and discuss event logistics
• Developed strong relationships with key industry partners such as caterers, decorators, AV technicians, and entertainment providers to offer comprehensive event solutions
• Provided exceptional customer service throughout the planning process by promptly responding to inquiries and addressing concerns or special requests
• Attended industry conferences and trade shows to stay updated on current trends in event planning industry
• Collaborated with cross-functional teams to develop customized event proposals that met clients specific needs and budget requirements

• Created weekly schedules for front office staff
• Proactive team player / motivator
• Managed front desk operations, overseeing a team of 15 receptionists and ensuring smooth check-in/check-out processes for guests
• Maintained inventory of room keys, ensuring proper distribution and security measures were followed
• Collaborated with housekeeping department to prioritize room cleaning schedules, reducing wait times for guests.
• Resolved guest complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
• Conducted regular performance evaluations for front office staff, providing feedback on areas of improvement and recognizing outstanding achievements
• Created daily reports on occupancy rates, revenue generated, and other key metrics to inform decision-making processes
• Coordinated with sales team to manage group bookings and ensure seamless execution of events or conferences held at the hotel
• Collaborated with the finance department to reconcile billing discrepancies and ensure timely payment processing from guests
• Maintained up-to-date knowledge of hotel services, amenities, local attractions, and events to provide accurate information to guests
• Developed strong relationships with repeat guests through personalized interactions and special recognition programs
• Oversaw the maintenance of lobby area cleanliness standards by coordinating with housekeeping staff throughout the day
• Managed room inventory effectively, ensuring optimal occupancy levels while minimizing overbooking situations
• Demonstrated exceptional problem-solving skills when handling difficult or escalated guest situations
• Conducted regular audits of front desk procedures to identify areas for improvement and implement corrective actions as needed
• Coordinated VIP arrivals/departures including arranging transportation, room upgrades, welcome amenities, and personalized services
• Maintained confidentiality of guest information in accordance with privacy policies and data protection laws