Versatile operations risk specialist with a proven track record at Discover Financial Services, excelling in risk management and compliance. Adept at control design and governance, I led successful validation efforts, ensuring alignment with regulatory standards. Strong leadership and collaboration skills drive my commitment to process improvement and sustainable solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Operations Risk Oversight Compliance Specialist
Discover Financial Services
Riverwoods, USA
11.2024 - Current
Perform a quality review of testing workpapers to ensure that execution and documentation meet the Control Testing Methodology and testing quality expectations.
Evaluate the design of new controls introduced as part of issue resolutions, ensuring their adequacy and effectiveness in preventing the recurrence of identified problems.
Conduct an effective challenge of existing controls as part of the RCSA process to verify that the tester followed internal testing procedures.
Validate the efforts for fixes (eProb) implemented as part of the issue management process, ensuring alignment with regulatory requirements and internal policies.
Lead Operational Risk & Internal Control Specialist
Discover Financial Services (Student Loans)
Riverwoods, USA
05.2023 - 11.2024
Collaborate closely with issue owners and problem managers to gather necessary evidence, facilitating a comprehensive assessment of the implemented solutions.
Evaluate the design of new controls introduced as part of issue resolutions, ensuring their adequacy and effectiveness in preventing the recurrence of identified problems.
Conduct thorough reviews of existing controls to verify that they are aligned with industry best practices, and regulatory guidelines.
Work collaboratively with cross-functional teams to gain insights into underlying problems, and provide recommendations for sustainable solutions.
Act as a primary point of contact between the Validations team and issue owners, fostering effective communication and collaboration.
Quality Analyst I
JPMorgan Chase (Commercial Bank)
Chicago, USA
11.2021 - 05.2023
Led the creation, development, and maintenance of a data dashboard for the QC team to enable visibility of volume, density, and other metrics to establish an action plan to address a backlog.
Contributed extensively to the remodeling of the work assignment process by creating a path to close the Backlog Action Plan ahead of schedule.
Charted the creation and preparation of interactive reports combining power queries and pivot tables through employment of Excel for upper management.
Orchestrated all elements of the implementation of a revamped work assignment process for the QC Dept. through utilization of Microsoft Teams, improving the ability to pivot work between people.
Furnished training, coaching, and mentoring to a new group of 5 QC Specialists based in Bangalore, India.
Quality Assurance I-II/Quality Control I-IV
JPMorgan Chase (Commercial Bank)
Chicago, USA
01.2012 - 11.2021
Received multiple promotions to administer quality processes and guarantee accuracy and efficiency in new and amended and restated deals to meet regulatory guidelines, company policies, and client goals.
Searched for, identified, and reported non-compliances and conducted the evaluation of credit agreements and related items.
Played a key role by pinpointing the root causes of trends by administering targeted reviews to ensure success.
Conducted the evaluation and assessment of legal credit agreements for syndicated international transactions to guarantee alignment with internal, Federal, and international regulations, including HMDA, AMI, KYC, FinCEN, BSA, OFAC, and SAR.
Education
Bachelor of Business Administration -
Skills
Risk management and compliance
Leadership and collaboration
Control design and governance
Solutions development
Project management
Root cause analysis and issue management
Change management
Process improvement
Problem solving
Microsoft Office Suite
LoanIQ, Archer, and ServiceNow
Certification
Certificate in Applied Project Management
Certificate in Data Analytics
Certificate in Business Analytics
Certificate in Lean Six Sigma Green Belt
Languages
Spanish
Native/ Bilingual
Timeline
Lead Operations Risk Oversight Compliance Specialist
Discover Financial Services
11.2024 - Current
Lead Operational Risk & Internal Control Specialist
<ul><li>Lead program management for the U.S. Army’s Common Hardware Systems-6 (CHS-6) program, driving launch execution and operational process improvements for mission-critical defense IT and communications hardware.</li><li>Oversee end-to-end project execution, aligning engineering, logistics, procurement, and finance teams to ensure contractual compliance and on-time delivery of warfighter-ready hardware.</li><li>Implement process enhancements across warehouse and supply chain functions to improve efficiency, cost savings, and readiness.</li><li>Manage project timelines, budget oversight, and risk mitigation strategies to support rapid deployment and sustainment operations.</li><li>Develop and manage supply chain strategies for procurement, distribution, and lifecycle sustainment, ensuring seamless integration of suppliers, logistics partners, and internal operations to meet program performance goals.</li></ul> at Leidos<ul><li>Lead program management for the U.S. Army’s Common Hardware Systems-6 (CHS-6) program, driving launch execution and operational process improvements for mission-critical defense IT and communications hardware.</li><li>Oversee end-to-end project execution, aligning engineering, logistics, procurement, and finance teams to ensure contractual compliance and on-time delivery of warfighter-ready hardware.</li><li>Implement process enhancements across warehouse and supply chain functions to improve efficiency, cost savings, and readiness.</li><li>Manage project timelines, budget oversight, and risk mitigation strategies to support rapid deployment and sustainment operations.</li><li>Develop and manage supply chain strategies for procurement, distribution, and lifecycle sustainment, ensuring seamless integration of suppliers, logistics partners, and internal operations to meet program performance goals.</li></ul> at Leidos
<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited
Control and Oversight Analyst - Risk and Compliance at Swiss Re GBS India Pvt. Ltd.Control and Oversight Analyst - Risk and Compliance at Swiss Re GBS India Pvt. Ltd.
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited