ALONSO HERNANDEZ
Ballwin,MO
Summary
Highly motivated, self directed professional with strong customer service experience and relationship building. Actively apply critical thinking and implement business solutions along with identifying areas for self-improvement. Looking for a long-term career with a forward looking company.
Overview
6
6
years of professional experience
Work History
COOK
FIRST WATCH
07.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Loan Officer
One Main Financial
07.2022 - 07.2024
- Evaluate, authorizing and recommending approvals of loan applications for people and businesses
- Develop new relationships and maintain existing relationships working with customers throughout the loan process and loan life cycle
- Present financial solutions, based on customer needs, that meet their goals
- Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
- Educate customers on the terms and conditions of their loan to ensure a clear understanding
- Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
- Identifying Fraud and conducting detailed investigations
- Determine all applicable ratios and metrics and set up debit payments
Warehouse Specialist
True Fitness Technology
09.2021 - 07.2022
- Fulfill orders, package items for shipment
- Monitoring computer screens to track orders
- Organizing and stocking shelves with new product
- Performing physical tasks such as lifting heavy boxes, utilizing forklifts for bigger objects
- Maintaining proper workflow with personal and team duties
- Leading teams to accomplish company goals
Product Specialist/Patient Connections
Nextra Health
02.2019 - 08.2021
- Verified Patient Insurance coverage and determined proper insurance payer based on medical supply needs
- Learned technical product specifications to accurately explain specifications to customers and work team
- Verified patient orders and contact information for accuracy, address, service dates, products and quantities
- Utilized active listening and effective interpersonal skills to build good customer relations
- Handled inbound and outbound English/Spanish calls
- Responded to patient caregiver or payer staff inquiries in a professional manner
- Trained for upcoming product launches and new merchandise
- Maintaining confidentiality by following HIPPA guidelines
Education
No Degree - Leadership
LTD
North, SC01.2016
Skills
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office Powerpoint
- Data Entry
- Problem Solving
- Detail Oriented
- Written Communication
- Verbal Communication
- Bilingual
- Spanish
Affiliations
- LTD(LEADERSHIP TEAM DEVELOPMENT
Timeline
COOK
FIRST WATCH
07.2024 - Current
Loan Officer
One Main Financial
07.2022 - 07.2024
Warehouse Specialist
True Fitness Technology
09.2021 - 07.2022
Product Specialist/Patient Connections
Nextra Health
02.2019 - 08.2021
No Degree - Leadership
LTD