Manager
Chick-fil-A
Phoenix, Arizona
07.2025 - Current
PROFESSIONAL SUMMARY
Dynamic and performance-focused restaurant operations leader with over 4 years of progressive management experience. Recognized for elevating customer satisfaction, improving efficiency, and fostering high-performing teams. Proficient in labor optimization, inventory oversight, conflict resolution, and quality assurance. Excels in fast-paced, high-pressure environments, with a proven ability to adapt and lead with integrity.
PROFESSIONAL EXPERIENCE
Chick-fil-A – Phoenix, AZ.
Operations Manager.|June 2021 – Present.
Direct daily operations of a high-volume store, ensuring efficiency and adherence to corporate standards.
Supervise, coach, and develop a team of 20+ employees to enhance productivity and service excellence.
Lead training initiatives, onboarding, and continuous development programs to elevate team capabilities.
Optimize scheduling, labor deployment, and shift coverage to meet demand, and reduce overtime.
Resolve customer concerns with empathy and strategic solutions to maintain brand loyalty.
Manage inventory, supply chain logistics, and vendor relationships to ensure product availability, and minimize waste.
Oversee compliance with health, safety, and sanitation standards; consistently pass internal and external audits.
Collaborate across departments to execute initiatives that enhance the speed of service and the customer experience.
CORE COMPETENCIES.
- Team Leadership and Development
- Customer Experience Management
- Inventory & Cost Control
- Labor Optimization & Scheduling
- Conflict Resolution and Coaching
- Point Of Sale and Financial Reconciliation.
- Managed daily operations to ensure efficient restaurant service.
- Health and Safety Compliance.
- Process Improvement.
- Bilingual: English and Spanish.
EDUCATION
Bachelor of Science in Finance.
Grand Canyon University, Phoenix, AZ.
Expected Graduation: December 2025.
