Alonso Perez

• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Restocked supplies during downtime to continue meeting customer demand for products and services.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Elevated customer satisfaction through followup and enthusiastic customer service.
• Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
• Documented orders accurately to track sales and properly bill guests.
• Answered customers' questions, recommended items, and recorded order information.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Started as a busser and moved my way up to the serving position.

• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Checked guests' identification before serving alcoholic beverages.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.