Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ALONSO RUIZ

El Paso,IL

Summary

Customer-oriented Maintenance Facilitator offering a strong work ethic. Personable and well-versed in evaluating and diagnosing problems and solving issues in a timely and professional manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Traffic Analyst

Novamex
04.2018 - Current
  • Prepared reports and presentations to communicate findings and recommendations to decision-makers.
  • Prepared technical drawing establishing specifications for traffic signal and other control device installations.
  • Timed stoplights or other delays using stopwatches.
  • Conducted traffic studies to gather data, informing decision-making and traffic management planning.
  • Generated reports on collected traffic data, complete with charts and diagrams to illustrate data.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Received new orders, prepared documentation, and assigned personnel.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Provided customers with information on products and services.
  • Monitored and tracked dispatch communication systems.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with customers to provide delivery updates and resolution.
  • Answered phone calls and responded to customer emails.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Assisted in resolving customer complaints and grievances.

Maintenence Facilitator

Novamex
01.2015 - Current
  • Served as first responder for all facility and equipment issues
  • Repaired and replaced plumbing parts, including fixtures and drain lines
  • Set up facilities for meetings, trainings and parties, including connecting audiovisual equipment
  • Monitored and maintained heating, ventilation and cooling systems
  • Submitted work orders to the department directors
  • Supervised contractors and vendors.

Delivery Driver/Crew Member

Los Jarrones Mexican Food
08.2011 - Current
  • Responsible for obtaining telephone orders and relaying cook
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Spoke with patrons to ensure satisfaction with food and service
  • Managed guest checks, collected cash and processed credit cards
  • Consistently offered professional, friendly and engaging service
  • Upsold additional menu items, beverages and deserts to increase profits
  • Created relationships with costumers creating a consistent recurring client base that increase delivery sales by 20 percent.

Parking Attendant

Mills Plaza Properties LP
04.2014 - 08.2015
  • Reviewed account information and charges with guests during check-out
  • Resolved service-related problems in a timely manner
  • Verified that personal and payment information on guest accounts was accurate and complete
  • Collaborated with maintenance and housekeeping to ensure space usage was maximized
  • Patrolled property to prevent vehicle damage and property thefts
  • Recorded the number of vehicles to ensure we stayed within the lot capacity
  • Improved customer service ratings through new greeting initiatives.

Education

High School Diploma -

Horizon High School
El Paso, TX
01.2007

Skills

  • Materials accountability
  • Superior negotiation skills
  • Excellent time management
  • Skilled multi-tasker
  • Proactive
  • Multi-line phone talent
  • Strong client relations
  • Organized
  • Motivated self-starter
  • Transportation Planning
  • Data Interpretation
  • Usability and Efficiency Improvements
  • Database Management
  • Customer Relations
  • Schedule Management
  • Work Order Management
  • Data Entry
  • Dispatching procedures
  • Stress Tolerance
  • Closing tickets
  • Incident Reporting
  • Customer Relationship Management
  • Verifying coverage

Accomplishments

  • Sourced and ordered office equipment and supplies.
  • Maintenance responsibility include office maintenance, plumbing, garbage/recycling management, janitorial, housekeeping, and painting.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Was selected as the first Novastar of the Month.

Timeline

Traffic Analyst

Novamex
04.2018 - Current

Maintenence Facilitator

Novamex
01.2015 - Current

Parking Attendant

Mills Plaza Properties LP
04.2014 - 08.2015

Delivery Driver/Crew Member

Los Jarrones Mexican Food
08.2011 - Current

High School Diploma -

Horizon High School

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ALONSO RUIZ