Motivated and dependable professional with extensive experience in customer service, technical operations, and small business management. Adept at problem-solving, team leadership, and delivering high-quality service in high-pressure environments. Bilingual in English and Spanish with strong interpersonal and communication skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
MH Construction
Palmdale, CA
08.2023 - Current
Manage day-to-day administrative tasks including answering phones, scheduling meetings, handling mail, and maintaining filing systems.
Prepare and edit correspondence, reports, invoices, and project documents.
Assist with the tracking and filing of permits, contracts, and insurance certificates.
Maintain project documentation, including drawings, change orders, submittals, and purchase orders.
Help coordinate logistics for construction projects, such as ordering materials and scheduling deliveries.
Assist with payroll preparation, timekeeping, and tracking of employee hours.
Provide support for accounting functions such as billing, expense reports, and vendor management.
Interface with clients, subcontractors, and vendors in a professional manner.
Co-Owner
Lola’s Treats
Quartz Hill, CA
08.2021 - Current
Packaged and labeled baked goods with accurate description and ingredients.
Developed new products based on seasonal ingredients, holidays, and desert trends.
Effectively prepped, stored, rotated, and stocked products.
Provided leadership for marketing strategies and financial planning.
Tracked sales data to identify opportunities for growth.
Laser Technician
Agiliti - Surgical Services
Burbank, CA
06.2016 - 08.2018
Transport surgical lasers from office to hospitals.
Make sure equipment is working and ready for use when it is needed.
Ability to work efficiently everyday unsupervised and take breaks accordingly.
Maintain a professional relationship with all physicians, hospital staff, and other personnel both in appearance and behavior.
Guide surgeons through laser protocols in the operating room.
Follow and enforce laser safety procedures.
Assure quality of equipment before and after use.
Trouble shoot equipment during stressful situations.
Answer questions surgeons have on the equipment and recommend proper use of equipment.
Process all paperwork (i.e. Work Orders, Purchase Orders, and Inventory) in a timely and accurate manner.
Train and strengthen multiple employees.
Shift Supervisor
Starbucks
Palmdale, CA
06.2013 - 06.2016
Customer service, assistance guest with questions and concerns.
Team management, assist store manager in executing store operations.
Cash register, take order for guests.
Ensure store policies and standards are being followed.
Review safe funds before and after a shift and register cash handling.
Create a positive environment for employees and guests.
Train and motivate multiple employees to surpass expectations.
Education
High School Diploma - undefined
Highland High School
Palmdale, CA
05.2012
Skills
Customer Service & Team Leadership Small Business Operations Laser Safety & Medical Equipment Handling Staff Training & Development Inventory & Time Management Bilingual Communication Adaptability & Quick Learning