Alonso Urena
El Paso
Summary
Military veteran with 6 years of law enforcement experience working in various sections ranging from customer service and corrections. Comprehensive knowledge of constitutional rights of prisoner’s law enforcement detainment policies and practices reporting management systems and prisoner escort practices and techniques. Adept at establishing effective working relationships with department staff other law enforcement agency staff and the public. Strives to exceed professional and personal goals. Strong written and verbal communication skills.
Overview
18
18
years of professional experience
Work History
Customs and Border Protection Officer
Department of Homeland Security
06.2021 - 01.2025
- Reduced wait times at checkpoints by streamlining inspection processes and implementing effective communication strategies.
- Performed canine-assisted searches as part of a specialized unit focused on detecting narcotics or concealed human cargo during vehicle inspections.
- Enhanced border security by conducting thorough inspections of vehicles, cargo, and passengers.
- Increased team effectiveness through ongoing training and sharing best practices among fellow officers.
- Utilized advanced technology tools such as X-ray machines and radiation detectors for enhanced screening capabilities during cargo inspections.
- Supported customs operations by ensuring accurate classification and valuation of imported goods for proper taxation purposes.
- Improved processing efficiency with accurate documentation and timely completion of required paperwork.
- Maintained a high level of professionalism in high-pressure situations, effectively managing confrontations with non-compliant individuals.
- Prevented the entry of illegal goods by identifying and intercepting contraband items during inspections.
- Conducted thorough background checks on international travelers, utilizing various databases for risk assessment purposes.
- Evaluated traveler behavior to identify potential risks or indicators of criminal activity during inspections.
- Educated travelers on import regulations, promoting compliance with customs laws while facilitating efficient movement across borders.
- Ensured compliance with immigration laws by verifying documentation for travelers entering the country.
- Assisted in emergency situations, providing first aid and coordinating resources when necessary.
- Protected national interests by detecting and preventing potential threats from crossing the border.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Prevented illegal trafficking of people and narcotics.
Motor Transport Operator
Army National Guard
08.2007 - 07.2020
- Supervising or operating wheel vehicles to transport personnel and cargo
- Operate all wheel vehicles and equipment over varied terrain and roadways
- Manage load, unload and safety of personnel being transported
- Oversee and check proper loading and unloading of cargo on vehicles and trailers
- Employ convoy defense techniques, Identify, correct or report all vehicle deficiencies
- Prepare vehicle for movement/shipment by air, rail or vessel
- Salary: E-4
- Job Type:40+ hours per week, Full-Time
- Supervisor: Sergeant First Class Hernandez, (575)706-5807
Detention Officer
Global Precision Systems
10.2017 - 06.2021
- Processing inmates; maintaining jail security; serving meals; transporting inmates
- Receives and processes inmates into custody of institution; searches prisoners; takes charge of personal property
- Provides inmates opportunity to call attorney or relative; advises inmates on institutional rules and regulations
- Patrols jail area periodically to insure security and maintain order
- Transports inmates to medical, court and related facilities
- Supervises inmates during meals, personal hygiene and related activities for conformance to institutional rules, regulations and procedures
- Escorts and safeguards inmates to cell; checks on inmates' physical condition
- Receives, counts, records and washes all laundry in the jail
- Dispenses personal and cell cleaning equipment; keeps record of money received from inmates
- Distributes medication to inmates as prescribed or directed
- Prepares routine records on inmates; performs general clerical duties
- Ensures the care and maintenance of quarters
- Records visits; inspects items brought into the jail; checks incoming and outgoing mail
- Investigates crimes and critical incidents; collects evidence; makes arrests; testifies in court
- Performs related tasks as required
- Salary: $45,000 per year
- Job Type:40 hours per week, Full-Time
- Supervisor: Al Legler, (915)225-1915
Supply Technician
Army National Guard
07.2017 - 10.2017
- Analyzes possible redistribution of equipment through transfer, loan or assignment
- Reviews and processes external as well as internal loans/leases that may impact readiness or mission requirements
- Works with units assigned in dealing with distribution and redistribution of Equipment and Assets
- Performs Quarterly Equipment on hand analysis by unit identification code (UIC) to improve equipment accountability to ensure all UIC units are validated on
- Manages and analyzes the Unique Item Tracking (UIT) reports to LOGSA for sensitive and high visibility assets
- Resolves inventory problems and where items may be lost or damaged and is must be able to use judgment as applicable regulations may be ambiguous
- Reviews, validates and establishes accountability for mobilizing units and organizations
- Performs a wide range of supply actions to accomplish required duties
- Uses multiple supply systems and supply data files
- Salary: WG-5
- Job Type:40+ hours per week, Full-Time
- Supervisor: Captain Eduardo Esparza, (575)474-2672
Seasonal Sales Associate
Wilsons Leather
12.2015 - 01.2016
- Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you
- Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor
- Maintaining selling floor presentations and restocking them as needed Learning systems and procedures to enhance selling efficiencies and complete support duties
- Handle all returns courteously and professionally
- Responsible for achieving personal sales goals and Star Reward goals
- Maintain a professional attitude with sincerity and enthusiasm to customer – the most important person in our stores
- Be knowledgeable of and perform sales support functions related to POS procedures
- Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
- Be aware of current promotional events and sales
- Maintain good housekeeping standards
- Adhere to Loss Prevention and inventory control and compliance procedures
- Perform other duties as assigned
- Salary: $7.25 per hour
- Job Type:20 hours per week, Part-Time
- Supervisor: Louie, (915)877-3076
Bookseller
Barnes and Nobles
12.2009 - 01.2010
- Ask questions to identify customer needs, providing recommendations using your product knowledge to connect our customer with the right solutions
- Share technical knowledge and enthusiasm about all our digital products and services, providing a personalized experience to multiple customers at the same time
- Respond to customer's concerns and questions and wrap up the sale
- Communicate specific product needs to managers to ensure your store is stocked appropriately with in demand titles and customer requests
- Ensure that products are put on the selling floor when received, identifying, organizing, shelving, and zoning in accordance with Integrated Store Operations (ISO), Visual Merchandising Standards (VMS), and shelving guidelines
- Recover the selling floor during each shift, including but not necessarily limited to gathering and picking up items, straightening bookcases, maintaining tables in the Cafe, helping to maintain restroom cleanliness, and performing other store housekeeping tasks as required
- Assist in any area of the store when necessary; including but not limited to receiving, cashwrap, Cafe, and specialty areas
- Protect company assets by adhering to all inventory and loss prevention standards, properly completing weekly cycle counts and inventories
- Help orient new booksellers, ensuring a smooth acclimation to the store and our bookselling culture
- Act with integrity and trust, promoting our bookselling culture and core values
- Salary: $6.15 per hour
- Job Type:20 hours per week, Part-Time
- Supervisor: (575)646-4431
Maintenance
Hotel Encanto
01.2007 - 08.2007
- Receives direction and prioritization of projects from supervisor
- Conducts preventive maintenance according to schedules and documents maintenance done
- Performs repair maintenance on equipment, buildings and grounds
- Performs routine electrical repair
- Performs routine plumbing repair
- Repairs heating and air conditioning as needed
- Performs routine work as needed
- Makes deliveries and pick-ups
- Makes visual inspections of buildings grounds continually
- Performs routine carpenter work as needed
- Performs pool and spa testing of chemicals, records level and adds chemicals as needed
- Performs service work and routine inspections on vehicles
- Remains on-call24 hours in case problems arise
- Communicates issues, concerns, complaints, compliments and suggestions to the management of the organization and not to other associates, guests, etc
- Salary: $6.15 per hour
- Job Type:40 hours per week, Full-Time
- Supervisor: David Castillo (575)522-4300
Porter
Borman Autoplex
08.2006 - 01.2007
- Ensure policies and procedures are followed
- Detail vehicles Inspect the lot daily Facilities maintenance (daily)Take photos of vehicles and upload to website
- Make sure cars on lot are clean
- Rinse at minimum once a week
- Ensure vehicles have proper window stickers (A-S Is stickers on ALL used vehicles; New cars have undamaged MSRP sticker)Ensure all vehicles have license plates frames/tags Rotate inventory (biMonthly)Line up rows neatly Move cars from back lot to front when possible Fill holes in front lotGas inventory (1/4 tank in each car, fill up on delivery)Photo all vehicles and upload to website Report needed repairs/reconditioning on new and used vehicles Make sure lot is free of trash Make sure balloons are taken out/in and properly inflated Work with Service Dept to make sure POs & VINs get in/out of service quickly Put up and take down point of purchase materials (Banners, Flyers, Hanging Tags, etc.)Make sure interior of dealership is clean Take out trash/recycle between services Bathrooms clean with paper towels and soap Make sure floors are clean between services
- Monitor wash bay inventory
- Salary: $5.15 per hour
- Job Type:40 hours per week, Full-Time
- Supervisor: Chuck Armstrong (575)525-4500
Education
General Studies
Dona Ana Community College
Las Cruces, NM05.2007
High School Diploma - undefined
Mayfield High School
Las Cruces, NM05.2006
Skills
- Education: Mayfield High School
- Employment: My self-motivation, hard work and dedication all contribute to the continuing success of my employer Technically competent Proven leader with over8 years of military experience
- Personal: Strong work ethic with a positive approach Continuously striving to achieve goals and exceed expectations Organized and focused Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Customs and Border Protection Officer
Department of Homeland Security
06.2021 - 01.2025
Detention Officer
Global Precision Systems
10.2017 - 06.2021
Supply Technician
Army National Guard
07.2017 - 10.2017
Seasonal Sales Associate
Wilsons Leather
12.2015 - 01.2016
Bookseller
Barnes and Nobles
12.2009 - 01.2010
Motor Transport Operator
Army National Guard
08.2007 - 07.2020
Maintenance
Hotel Encanto
01.2007 - 08.2007
Porter
Borman Autoplex
08.2006 - 01.2007
General Studies
Dona Ana Community College
High School Diploma - undefined
Mayfield High School