Collaborative and servant leader with 8+ years of experience in managing daily operational aspects such as short & long term planning, budget tracking, customer service & satisfaction, safety & quality standards while increasing growth & efficiency.
Proven track record of building and managing high performing teams in a fast pace - constant changing environment.
- Recruit, build and manage team of Project Coordinators, Project Supervisors & Project Managers.
- Develop and maintain relationships with external vendors and suppliers.
- Negotiate contracts with vendors and suppliers to obtain best
pricing and terms.
- Develop systems and procedures to improve operational quality, safety and team efficiency.
- Analyze and report key performance metrics to ownership.
- Increase profit by streamlining operations.
- Lead and supervise sub-contractors and vendors during the installation, repair, or replacement of residential roofing systems.
- Ensure all work is performed in compliance with safety regulations, building codes, and company standards.
- Monitor project progress, allocate resources, and adjust schedules as needed to meet deadlines.
- Interact with clients, addressing any questions or concerns, and ensuring their satisfaction throughout the project.
- Provide updates on project progress, schedule changes, and any relevant information to clients and project stakeholders.
- Identify and resolve project-related challenges, making informed decisions to maintain project timelines and quality.
- Perform service calls, repairs, and maintenance in accordance with job specifications and safety requirements
- Explain scope related findings to customers and upper management.
- Maintained accurate records and reports of service repairs and customer interactions for accountability purposes.
- Fluent in Spanish & English
- Proficient in MS office, MS teams, Outlook & MAC systems
- Highly adaptable in fast paced environments while maintaining high quality of work
- Proven ability to work independently needing little supervision
-Proven ability to collaborate with team members across multiple departments
- Team driven
- Strong communicator, active listener with high problem solving skills
- Reliable & dependable in attendance & communication of all forms (in person, phone call, zoom, text, email etc)
- Short & long term planning
- Project management & oversight
2018 Golden Hammer Award - Outstanding community service project
2019 Golden Hammer Award - Outstanding metal/tile project
2020 Golden Hammer Award - Outstanding community service project
2021 Company MVP Award
2022 Golden Hammer Award - Outstanding green roof project
2023 Company Leadership Award