Alonso Vazquez
El Paso,TX
Summary
Proven leader and efficient problem-solver, adept in customer service and team collaboration, with a track record of enhancing operational efficiency at Chick-fil-A. Excelled in training, inventory management, and maintaining high health standards, significantly improving customer satisfaction and team performance. Demonstrates exceptional time management and positive attitude, driving successful shift operations and safety compliance.
Overview
1
1
year of professional experience
Work History
Crew Member
Chick-fil-A
05.2024 - Current
- Worked front counter, back of the house and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
Shift Leader
Dairy Queen
05.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Bachelor of Science - Aerospace Engineering
The University of Texas At El Paso
El Paso, TX05.2028
Skills
- Customer/Client Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Positive Attitude
- Cash Handling
- Team Leadership
- Decision-making capabilities
Accomplishments
- Supervised team of 12+ staff members.
- Achieved a score of 97.6% on food quality test through effectively helping with preparations of the food.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Chick-fil-A
05.2024 - Current
Shift Leader
Dairy Queen
05.2023 - 05.2024
Bachelor of Science - Aerospace Engineering
The University of Texas At El Paso