Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Alonso Javier Fernandez Penaloza

Laguna Niguel,CA

Summary

Experienced banquet server with experience in top-rated hotels and restaurants. Proven abilities in food and beverage service, banquet set-up and tear-down, and bussing. Known for professionalism and courtesy, providing prompt, efficient service and creating a warm, welcoming environment for event guests.

Results-driven hospitality professional prepared to excel in dynamic settings. Proven track record of maintaining smooth operations and enhancing customer experiences. Known for team collaboration and adaptability, with expertise in time management and interpersonal communication.

Overview

3
3
years of professional experience

Work History

Food Runner

JC Resorts
07.2024 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.

Busser

The Ranch At Laguna Beach
10.2023 - Current
  • Provided quick and efficient clearing of tables between courses.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Ensured that each table was properly set before seating guests.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
  • Organized storage areas for clean dishes and stocked linens.
  • Took initiative to help others whenever necessary.
  • Maintained a friendly attitude towards customers at all times.
  • Provided assistance to other bussers or waitstaff when needed.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Filled and served various beverages for customers.
  • Bussed and reset tables in an orderly fashion.

Banquet Server

The Ranch At Laguna Beach
10.2023 - Current
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Carried trays of food items from kitchen to dining areas.
  • Served beverages and appetizers to guests in an efficient manner.
  • Ensured that all dishes were served at the correct temperature.
  • Replenished buffet lines with fresh foods as needed.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Followed proper sanitation guidelines when handling food items.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Communicated with chefs regarding any special requests from guests.
  • Set up stations for serving meals according to established guidelines.
  • Changed table settings between courses as necessary.
  • Provided refills on drinks as requested by customers.
  • Cleared away used plates and utensils following end of meal service.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Stocked server areas with supplies before, during and after shifts.

On-Call Banquet Server

Sapphire catering
09.2022 - Current
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Carried trays of food items from kitchen to dining areas.
  • Served beverages and appetizers to guests in an efficient manner.
  • Replenished buffet lines with fresh foods as needed.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Followed proper sanitation guidelines when handling food items.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Set up stations for serving meals according to established guidelines.
  • Changed table settings between courses as necessary.
  • Provided refills on drinks as requested by customers.
  • Cleared away used plates and utensils following end of meal service.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.

Cafetería Attendant

Montage (CSG)
09.2022 - 09.2023
  • attention to hotel employees
  • cafeteria cleaning
  • food refill
  • preparation assistant
  • refill of cafeteria products

Education

Banking Administration - Banking And Financial Support Services

Instituto De Formación Bancaria
Perú
12-2012

Skills

  • Proficient in Microsoft Office and other related software
  • Organizational Skills
  • Time Management
  • Interpersonal Skills
  • Problem-Solving
  • Teamwork
  • Leadership
  • Flexibility
  • Adaptability
  • Data Entry
  • Accounting
  • Financial Management
  • Analytical Skills
  • Project Management
  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Customer service
  • Effective multitasking

Hobbies

  • Play soccer
  • Listen to music
  • watch movies
  • Cook

Timeline

Food Runner

JC Resorts
07.2024 - Current

Busser

The Ranch At Laguna Beach
10.2023 - Current

Banquet Server

The Ranch At Laguna Beach
10.2023 - Current

On-Call Banquet Server

Sapphire catering
09.2022 - Current

Cafetería Attendant

Montage (CSG)
09.2022 - 09.2023

Banking Administration - Banking And Financial Support Services

Instituto De Formación Bancaria

Similar Profiles

CREATE PROFILE
Alonso Javier Fernandez Penaloza