Alonya Morris
Columbus
Summary
Customer service professional with history of managing teams and optimizing customer service operations to drive satisfaction and efficiency. Proven ability to adapt to changing needs and foster collaborative team environment. Recognized for strong communication and conflict resolution skills.
Overview
10
10
years of professional experience
Work History
Team Leader Manager
Crown Staffing Solutions
01.2025 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Customer Service Representative
Old Navy
06.2020 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Seasonal
Express Clothing
08.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
HHA
Alliance HealthCare Services
01.2019 - 03.2020
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Associate
Ceva Warehouse
10.2015 - 01.2016
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Certificate - Phelbomty
Ohio School of Phelbomty
Columbus, OH03-2016
High School Diploma -
Briggs High School
Columbus, OH05-2015
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
Timeline
Team Leader Manager
Crown Staffing Solutions
01.2025 - Current
Cashier Seasonal
Express Clothing
08.2023 - 11.2024
Customer Service Representative
Old Navy
06.2020 - 12.2024
HHA
Alliance HealthCare Services
01.2019 - 03.2020
Associate
Ceva Warehouse
10.2015 - 01.2016
Certificate - Phelbomty
Ohio School of Phelbomty
High School Diploma -
Briggs High School
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