Overview
Work History
Education
Skills
Awards
Timeline
Generic

Alonza Green

Richmond,VA

Overview

13
13
years of professional experience

Work History

Principal Process Manager - ATM Operations

Capital One
Richmond, VA
01.2016 - Current
  • Led the deployment of ATM software as team lead for bank operations, providing regular updates on deployment status and milestones
  • Managed leadership expectations by proactively addressing potential issues, ensuring minimal impact on deployment timelines, downtime, and customer experience
  • Developed streamlined processes that improved success rates by 2% compared to previous years, enhancing overall efficiency and effectiveness in software deployment
  • Implemented robust cybersecurity processes to address regulatory requirements and collaborated effectively with external teams to achieve organizational goals
  • Successfully managed multiple production projects concurrently, ensuring strict adherence to timelines and budgets, thereby optimizing project outcomes.

Senior Associate - ATM Operations

Capital One
Richmond, VA
11.2016 - 08.2022
  • Recognized with a promotion for outstanding performance and leadership, consistently meeting internal OKRs
  • Led creative projects and played a pivotal role in cultivating brand culture, digital marketing strategies, and concept ideation
  • Established an escalated support path for frontline associates and internal partners, enhancing operational efficiency and customer satisfaction
  • Successfully managed end-to-end execution of software distribution, both remotely and in person, ensuring seamless deployment and operational continuity.

Customer Engineer II

NCR
Richmond, VA
11.2011 - 11.2016
  • Worked with customers to provide troubleshooting, software hardware, and network engineering issues
  • Proactively identified customer service opportunities and potential issues.

Education

MBA - Masters Business Administration, General Business

Longwood University
Virginia
05.2024

BS - Computer Information Technology

Norfolk State University
Virginia
05.2008

Skills

  • Process Management
  • Operations
  • Strategic / White Space Thinking
  • Metric Reporting
  • Process Automation
  • Workflow Analysis
  • Operational Excellence
  • Process Mapping
  • Business Administration
  • Customer Service

Awards

Team Award for transaction reversal fraud in 2023

Timeline

Senior Associate - ATM Operations

Capital One
11.2016 - 08.2022

Principal Process Manager - ATM Operations

Capital One
01.2016 - Current

Customer Engineer II

NCR
11.2011 - 11.2016

MBA - Masters Business Administration, General Business

Longwood University

BS - Computer Information Technology

Norfolk State University
Alonza Green