Alonzo Ayon
Wendell,ID
Summary
I am a hardworking and reliable employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I'm a committed job seeker with a history of meeting company needs with consistent and organized practices and machinery. I am also skilled in working under pressure and adapting to new situations and challenges ahead of me.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvement
Twin Falls, ID
08.2021 - Current
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Surpassed sales goals through implementation of successful marketing strategies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Contacted customers about potential service upgrades, new services and account changes.
Lumber Sales Associate
Lowes Home Improvement
Twin Falls, Idaho
08.2021 - Current
- Demonstrated safe work practices at all times.
- Ensured that the store was clean and orderly.
- Answered phone calls promptly and efficiently handled inquiries from clients.
- Assisted in loading lumber onto customer vehicles.
- Prepared quotes for customers based on their needs.
- Maintained accurate records of sales transactions using point-of-sale software.
- Tracked inventory levels using computer systems.
- Placed orders for new supplies when necessary.
- Processed payments for customer purchases using cash registers or computers.
- Organized inventory on shelves according to size, type, and grade of lumber.
- Operated forklifts to unload lumber from delivery trucks.
- Performed daily stock checks to ensure adequate supply of products.
- Provided product knowledge and advice to customers regarding lumber types, grades, and sizes.
- Resolved customer complaints regarding product quality or delivery issues promptly and professionally.
- Greeted customers and provided assistance with lumber selection.
- Unloaded and removed lumber from delivery trucks to place boards on appropriate racks according to grade and size.
- Operated forklifts to pick customer orders in bulk areas.
- Assisted many customers by advising on merchandise selection and answering lumber-related questions.
- Used jig, circular and table saws to cut lumber to requested sizes to fulfill customer requests.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Prepared merchandise for purchase or rental.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
Tools Attendant
Lowes Home Improvement
Twin Falls, Idaho
08.2021 - Current
- Received and responded to customer inquiries regarding tool availability and usage instructions.
- Ensured that hazardous materials were handled safely according to regulations.
- Organized the storage area for easy access and retrieval of items when needed.
- Inspected work areas regularly for potential hazards related to improper handling or storage of tools.
- Identified obsolete or worn-out tools that need replacing or repairing.
- Assisted in the maintenance of tools and equipment, ensuring they were kept in good working order.
- Maintained records on all tool inventory items including serial numbers, costs, and locations.
- Trained new employees on proper use of various types of tools available in the shop.
- Ordered and stored spare parts for tools and equipment as required.
- Collaborated with other departments on projects involving the use of specific tools or machines.
- Performed regular inspections of tools to detect signs of wear or damage.
- Assisted manufacturing team with efficient distribution of durable and perishable goods from tool cribs inventory.
- Repaired tools and improved tooling performance with skilled use of shop grinders and other tools.
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
- Ordered parts and supplies to support maintenance team and production operations.
- Utilized hand truck to deliver tools or equipment to workers.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Traced missing material and shipments through vendor and customer communications.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Compared and verified identifying information of outgoing shipments.
- Determined shipping methods, routes or rates for materials to be shipped.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Operated lift and hand trucks to transfer materials to and from target areas.
Photographer Volunteer
Jerome School District
Jerome, ID
07.2021 - Current
- Composed creative shots utilizing various angles and perspectives.
- Developed content for social media outlets to promote photography projects.
- Organized digital images, edited photos, and prepared them for print or web use.
- Maintained professional relationships with clients, vendors, and colleagues.
- Edited raw images using Photoshop software to enhance quality of the photos.
- Created promotional material to advertise photography services.
- Monitored progress of each shoot while ensuring all deadlines were met.
- Collaborated with other team members to create innovative photographs.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
- Utilized filters, edits and after-effects to enhance photos.
- Set up camera control equipment, stands, and tripods for shoots.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Utilized advanced lighting techniques to achieve optimal exposure and mood in photographs.
- Cropped, manipulated, and performed color balance for final images.
- Saved and archived images and maintained master image library for future use.
- Managed photography studio equipment, scheduling maintenance and upgrades as needed.
- Transferred photographs to computers for editing, archiving and electronic transmission.
- Uploaded digital images for editing, archiving and electronic transmission.
- Tested equipment prior to use, verifying good working order.
Coaching Assistant
Jerome Recreation District
Jerome, Idaho
11.2021 - 05.2024
- Communicated with parents regarding team policies, rules, regulations and updates on their child's progress.
- Attended team meetings, took notes, and followed instructions from coaches.
- Assisted in creating a positive atmosphere within the team environment.
- Provided support to players by helping them improve their individual skills.
- Managed paperwork related to team activities including rosters, schedules.
- Attended post-game evaluations and reviews with coaches and athletes.
- Encouraged players to work hard while maintaining a fun atmosphere at practice sessions.
- Organized pre-game warmups for teams prior to competitions.
- Maintained up-to-date records of player attendance and progress.
- Collaborated with other coaching staff members during training sessions.
- Tracked data related to team performance such as scores, statistics.
- Coordinated travel arrangements for teams attending away games or tournaments.
- Monitored team performance during practices and games, providing feedback to the coach when necessary.
- Assisted coaches in planning and organizing practice sessions.
- Assisted with the preparation of game plans and strategies.
- Created drills designed to help enhance speed, agility, coordination and strength.
- Organized sports equipment for practices and games.
- Ensured that all players had proper uniforms before each game.
- Helped athletes develop mental toughness through motivation techniques such as goal setting and visualization exercises.
- Notified head coach of problems with discipline, performance and other decision-making areas.
- Created and utilized training drills to improve team cohesiveness and performance.
- Assisted coach in organizing practices at home and away.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Analyzed opponents' strategies and performance to develop effective game plans.
- Assisted in organizing and running sports camps and clinics to promote the sport and engage the community.
- Led warm-up and cool-down sessions for practices and games to prevent injuries.
- Developed and implemented training programs tailored to athletes' needs, enhancing team performance.
- Maintained records of athletes' performances and progress for evaluation and reporting purposes.
- Managed equipment inventory and procurement, ensuring availability of necessary gear for training and competitions.
- Assisted in the planning and execution of daily practice sessions to improve player skills and team cohesion.
- Coordinated logistics for team travel, ensuring efficient and cost-effective arrangements.
- Provided feedback to athletes during and after performances to encourage continuous improvement.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Managed program budget, checking funds remaining, spending and money raised.
- Trained athletes in proper use of equipment for safety and maximum results.
Milking Technician
Bettencourt Dairy
Wendell, Idaho
06.2020 - 08.2021
- Transported cattle between pas.
- Provided assistance during calving season activities such as birthing calves and monitoring cow health post-calving.
- Assisted with the treatment of cows as needed.
- Monitored milk production, herd health, and animal welfare on a regular basis.
- Performed daily maintenance and cleaning of milking equipment to ensure proper operation.
- Planned and managed amount of food given to cows to control costs.
- Provided quality food and water to cows and restocked feed and supplies to maintain animal health and wellness.
- Performed milking procedures and helped animals stay calm to promote maximum milk production.
- Reviewed hygienic conditions of buildings, animal pens and other areas to reduce risk of disease.
- Used farm tools and vehicles to move animals, feed and equipment to designated locations.
- Drove, operated and maintained farm equipment and tools.
- Moved equipment, poultry or livestock manually or using trucks or carts.
- Fed and watered livestock and monitored food and water supplies.
- Mixed feed, additives and medicines in prescribed portions.
- Cleaned stalls, pens and equipment using water hoses or pumps.
- Shifted animals between grazing areas to foster sufficient access to food.
Lawn Care Technician
Vencino Lawn Services LLC
Jerome, Idaho
06.2020 - 11.2020
- Operated tractors with attachments such as spreaders and sprayers.
- Checked equipment for safety before use.
- Responded promptly to customer inquiries regarding services offered.
- Provided advice on proper care of lawns and gardens.
- Assisted in the installation of hardscapes such as patios and walkways.
- Collected payments from customers for services rendered.
- Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
- Repaired damaged areas of turf due to insect infestations or extreme weather conditions.
- Removed fallen leaves from driveways and sidewalks.
- Planted grass seed in areas where needed.
- Utilized power tools such as mowers, trimmers, blowers, and edgers.
- Conducted routine maintenance on all power tools used during job duties.
- Maintained cleanliness of work area by removing debris from job sites.
- Stored all chemicals safely in accordance with company policy.
- Applied fertilizers and herbicides to lawns according to manufacturer's instructions.
- Performed regular lawn maintenance, such as mowing, edging, trimming, and aerating.
- Supervised and trained landscaping maintenance crew.
- Fertilized and mulched flower beds for healthy and attractive plants.
Education
High School Diploma -
Jerome High School
Jerome, ID05-2022
Skills
- Studio management
- Power Equipment
- Equipment Preparation
- Good Telephone Etiquette
- Self-Motivated
- Multitasking Abilities
- Dependable and Responsible
Languages
Spanish
Professional
References
References available upon request.
Timeline
Coaching Assistant
Jerome Recreation District
11.2021 - 05.2024
Customer Service Representative
Lowes Home Improvement
08.2021 - Current
Lumber Sales Associate
Lowes Home Improvement
08.2021 - Current
Tools Attendant
Lowes Home Improvement
08.2021 - Current
Photographer Volunteer
Jerome School District
07.2021 - Current
Milking Technician
Bettencourt Dairy
06.2020 - 08.2021
Lawn Care Technician
Vencino Lawn Services LLC
06.2020 - 11.2020
High School Diploma -
Jerome High School