Alonzo Bonner
Sandusky,OH
Summary
Dynamic Restaurant Manager with a proven track record at Steak N Shake Restaurant, specializing in driving customer satisfaction and operational efficiency. Demonstrated expertise in health code compliance and team leadership has consistently enhanced service quality and workplace safety. Strong problem-solving abilities and sales acumen have contributed to achieving and exceeding business targets, positioning the restaurant for continued growth. Passionate about fostering an exceptional dining experience while maintaining high standards of operational excellence.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Crew Leader/Shift Manager
Steak N Shake Restaurant
Sandusky, OH
02.2024 - Current
- Presented orders to guests within anticipated service times.
- Stocked shelves and cases with new or transferred items.
- Tailored orders to address customer allergies and gluten concerns.
- Checked expiration dates on all products before serving them to customers.
- Scrubbed and polished counters to remove debris and food.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Served food quickly for positive guest experiences.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Adhered to health department regulations regarding food handling procedures.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained safe food handling practices to prevent germ spread.
- Assisted management team with inventory counts of food products and beverage supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Manager of Business Development and Sales
Bill Hill Fashions
Sandusky, OH
01.1990 - Current
- Identified areas for improvement in operational processes and developed solutions to enhance efficiency.
- Organized business development initiatives such as trade shows, conferences, seminars, workshops and other events.
- Developed and implemented effective strategies to expand customer base and increase sales.
- Created and maintained relationships with key clients, partners, vendors, and industry professionals.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Provided leadership support throughout the entire sales cycle from prospecting through closing of deals.
- Implemented innovative approaches to improve overall customer experience.
- Prepared detailed reports on sales performance for senior management review.
- Used change methodologies to increase sales and led projects for increased productivity.
- Assisted in the preparation of presentations for potential clients regarding products and services offered by the company.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Analyzed financial data including budgets and forecasts in order to assess current performance against strategic objectives.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Gained market share in new sales performance through aggressive team training.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Managed the process of identifying potential customers and developing new accounts.
- Negotiated contracts with customers to ensure best terms of agreement.
- Conducted market research to analyze competitor trends in order to gain a competitive advantage.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Monitored market trends, customer feedback, and competitor activities to identify opportunities for growth.
- Oversaw regional and local sales managers and staff.
- Maintained contact with existing customers through phone calls, emails, and visits to build strong relationships.
- Supervised sales teams by providing guidance on how to effectively close deals.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Conducted market research and reported on competitors.
- Directed and coordinated products, services and sales activities.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Established pricing policies that maximized profits while maintaining customer satisfaction levels.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Towmotor Driver
Best Buy Warehouse
Finley, OH
06.2018 - 03.2022
- Safely operated various types of material handling equipment such as lift trucks, pallet jacks.
- Adjusted the load balance for safe transportation of goods with minimal effort.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Responded quickly to any changes in work assignments during shift hours.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
- Moved levers or controls of lifting devices to load, unload or stack material.
- Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
- Stocked shelves with merchandise as directed by supervisor.
- Inspected tow motor for proper functioning prior to use.
- Performed inspections and made repairs on tractors.
- Inspected product load for accuracy to foster timely and complete delivery.
- Followed safe practices to mix and apply chemicals.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Managed inventory control systems accurately and efficiently according to company policy.
- Followed maps and GPS systems to promptly complete tasks.
- Transported pallets of products between warehouses in a timely manner.
- Estimated weights, heights, and centers of balance to make precise placements.
- Loaded and unloaded goods from trailers using the tow motor.
- Followed safety regulations at all times while operating the tow motor.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed household errands and other essential duties.
- Updated and maintained databases with current information.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
Production Coordinator
Alpha Coatings
Port Clinton, OH
11.1990 - 06.1998
- Resolved any issues related to production process or equipment malfunctions quickly and efficiently.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Assisted in the hiring and training of new production staff.
- Entered information into system to update status reports.
- Prepared and maintained production reports for senior management review.
- Monitored compliance with safety regulations to ensure a safe working environment.
- Oversaw inventory control, reducing waste and improving efficiency.
- Provided training to new personnel on safety protocols and equipment operation techniques.
- Analyzed production data to identify areas for improvement.
- Ensured compliance with all applicable health, safety, environmental regulations and policies.
- Monitored inventory levels in stock, expendables and essential items to meet production demands.
- Coordinated logistics for raw materials and finished goods.
- Supervised production staff, providing guidance and feedback.
- Prepared and maintained accurate records of production processes, materials used, and finished products.
- Conducted risk assessments to identify potential production issues.
- Managed day-to-day tasks assigned by Production Manager and Director ensuring deadlines are met consistently.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Implemented quality control measures to maintain high standards of production.
- Tracked production metrics and implemented improvements to increase efficiency.
- Assisted production schedulers in forecast and inventory for upcoming demand fluctuations and prevented material shortages and production downtime.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Used daily system logs to document production information, discussing issues with management.
- Received and reviewed sales orders against work in process using material requirement planning report.
- Created and conveyed production and inventory reports to management and sales daily to keep track of changes and issues.
- Updated standard operating procedures to reflect changes in production processes.
Powder Coater Led
I.P.C.
Norwalk, OH
07.1986 - 09.1990
- Promoted safe working practices by observing company policies, which prevented hazards in workplace.
- Repaired damaged parts prior to applying protective coatings by welding or grinding them.
- Performed quality control checks on finished products to ensure compliance with customer specifications.
- Determined appropriate paint flow and viscosity by performing visual inspections.
- Primed vehicle repairs to improve adhesions of new paint coats.
- Sanded and sealed completed finishes according to precise specifications.
- Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams.
- Filled hoppers and reservoirs with coating and painting materials according to project specifications.
- Stored raw materials properly according to manufacturer's instructions ensuring their integrity throughout shelf life.
- Recorded production data such as number of parts processed and amount of material used in log books.
- Verified that parts had correct customer identification attached.
- Readied vehicles for painting by removing accessories and masking surfaces with tape or paper to protect from paint.
- Prepared parts that required coating and diligently followed practices for applying powder coating.
- Matched paints to vehicle color specifications or original manufacturer colors.
- Handled hazardous chemicals safely in accordance with safety protocols established by the company.
Education
Associate of Science - Applied Psychology
Ashland University
Ashland, OH01-1990
Skills
- Cooking
- Visual communication
- Health code compliance
- Drive-thru operations
- Inventory counts
- Reliability and punctuality
- Supplies monitoring and restocking
- Assertiveness
- Safety
- Menu memorization
- Cleaning and sanitizing
- Equipment maintenance
- Maintenance and repair
- Quality control checks
- Tool and equipment use
- Learning agility
- Problem-solving
- Sales expertise
- Landscaping and groundskeeping
- Resilience and persistence
- Complex Problem-solving
- Recipe adherence
- Product cross-selling
- Point of sale operation
- Point-of-sale system
- Salesmanship
- Ordering procedures
- Multitasking and organization
- Company standards
- Cash handling
- Plate presentation
- Product knowledge
- Positive company representation
- Creativity and innovation
- Quality assurance
- Store opening and closing
- Taking orders
- Telephone etiquette
- Clear communication
- Table setting
- Safe vehicle operation
- Basic math
- Team contributions
- Food running
- Attention to detail
- Food preparation
- Customer engagement
- Self-discipline
- Willingness to learn
- Order delivery practices
- Customer service
- Cleaning
- Hospitality service expertise
- Order management
- Product promotion
- Workplace safety
- Stock management
- Crew leadership
- Influencing skills
- Heavy lifting
- Point-of-sale transactions
- Sanitizing
- Safe food handling
- Initiative and Self-motivation
- Production line work
- Flexible schedule
- Line efficiency
- Safety awareness
- Machine operations
- Valid Driver's license
- Verbal and written communication
- Beverage preparation
Affiliations
- I train youth in the art of boxing and self discipline.
Accomplishments
- I am a ranked boxer in my youth
Certification
- Towmotor licsene,computer repair,electronic tech
Languages
English
Professional
References
References available upon request.
Timeline
Crew Leader/Shift Manager
Steak N Shake Restaurant
02.2024 - Current
Towmotor Driver
Best Buy Warehouse
06.2018 - 03.2022
Production Coordinator
Alpha Coatings
11.1990 - 06.1998
Manager of Business Development and Sales
Bill Hill Fashions
01.1990 - Current
Powder Coater Led
I.P.C.
07.1986 - 09.1990
- Towmotor licsene,computer repair,electronic tech
Associate of Science - Applied Psychology
Ashland University
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