Alonzo Brown
Middleburg,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
General Manager
Phase Three Brands Hardees
01.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
District Manager Trainee/ Training General Manager
Checkers & Rally's Drive-In Restaurants
01.2019 - 01.2022
- General Manager for checkers responsible for day to day operations in sales building, training and staffing locations
- Moved to 4 different location to help turn around stores then moved to our Dunn Ave location and became a training general manager within 6 months of taking over the store
- Entered into the gold program for General Managers then selected for the district manager program for 90 days.
GENERAL MANAGER
PDQ Restaurant
08.2013 - 06.2018
- Prepare annual and monthly budgets, cost analysis, employee performance reviews, and additional daily and quarterly reports
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability
- Supervised, trained and developed team members in accordance with company policies and procedures
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Updated daily logs, computer tracking systems and other relevant documentation
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Conducted weekly sales meetings with team members to establish sales and profit objectives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
MANAGER ASSISTANT
OUTBACK STEAKHOUSE
07.2003 - 08.2013
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Weighed, packaged and labeled meat and seafood products, following proper dating procedures
- Processed monetary transactions with cash, checks, gift certificates, travelers' checks, coupons and store credit
- Resolved guest complaints quickly and efficiently
- Updated daily logs, computer tracking systems and other relevant documentation
- Managed bar inventory, restocked supplies and placed orders
- Collaborated on hiring and termination decisions with management
- Operated all kitchen equipment adeptly.
Education
HIGH SCHOOL DIPLOMA -
PINELLAS PARK HIGH SCHOOL
Largo, FL01.2000
Skills
- Workflow Planning
- Schedule Management
- P&L Management
- Effective Leader
- Purchasing
- Leadership and Team Building
- Labor Cost Controls
- Facility Management
- Succession Planning
- Team Training and Development
- Recruitment
Personal Information
- Willing To Relocate: Anywhere
- Title: Training General Manager
Timeline
General Manager
Phase Three Brands Hardees
01.2022 - Current
District Manager Trainee/ Training General Manager
Checkers & Rally's Drive-In Restaurants
01.2019 - 01.2022
GENERAL MANAGER
PDQ Restaurant
08.2013 - 06.2018
MANAGER ASSISTANT
OUTBACK STEAKHOUSE
07.2003 - 08.2013
HIGH SCHOOL DIPLOMA -
PINELLAS PARK HIGH SCHOOL