Alonzo Brown
Locust Grove,GA
Summary
Experienced Supervisor bringing over 20 years of quality performance in supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Develops strong working relationships with teams to boost performance and meet objectives.
Accomplished Heavy Equipment Operator III with a proven track record at Henry County Department of Transportation, enhancing project efficiency by mastering advanced equipment operation and safety protocols. Skilled in problem-solving and team leadership, I significantly contributed to successful project completions and safety improvements. Expert in heavy machinery and adept in fostering customer relations, I consistently exceed project and training expectations.
Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization. Highly agile individual tasked with executing the operation and oversight of signal support systems. Well-grounded Signal Support Systems Specialist with a background developing policies and procedures for supported organizations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Heavy Equipment Operator III
Henry County Department Of Transportation
11.2022 - Current
- Operated 4 heavy equipment on regular basis with advanced skill.
- Operated skid steer, Gradall hydraulic excavators, front-end loader and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in zero complaints or incidents.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Played key role in successful project completions by maintaining open lines of communication with supervisors and team members, ensuring timely adjustments to work strategies when needed.
- Contributed to positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Assisted in training new hires on proper operation techniques and safety procedures for various pieces of heavy equipment.
- Maintained accurate logs of equipment operation hours, maintenance activities, and project progress for streamlined record-keeping purposes.
- Operated heavy equipment to move large quantities of dirt and debris.
Customer Service Supervisor
United States Postal Service, USPS
10.2019 - 10.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Completed bi-weekly payroll for 52 employees.
Motor Vehicle Operator
United States Postal Service, USPS
07.2017 - 10.2019
- Implemented GPS technology for more precise navigation, saving time on daily routes.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Adhered to all traffic laws and regulations, promoting safe driving practices among team members.
- Maintained accurate records of mileage, routes, and deliveries for improved tracking and reporting purposes.
- Upheld clean driving record by following all safety guidelines while operating vehicles.
- Collaborated with dispatchers to ensure optimal routing and scheduling for maximum efficiency.
- Managed fuel distribution and completed weekly and monthly reports.
- Dropped and hooked trailers and changed configuration of equipment.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Drove safely in various weather and road conditions to avoid accidents.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
25U Signal Support Systems Specialist
Unites States Army
01.2001 - 11.2016
- Managed preventative maintenance checks on equipment, ensuring reliability and readiness for mission-critical operations.
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Conducted thorough inventory assessments to ensure accurate records of all communications equipment at hand.
- Maintained accountability for assigned vehicles and equipment, safeguarding valuable assets critical to mission success.
- Trained over 30 junior Soldiers in proper equipment usage and maintenance, fostering a culture of competence and safety.
- Operated electronic warfare systems as part of an integrated strategy against enemy forces during training exercises.
- Contributed to overall success of unit by maintaining communication systems that enabled seamless coordination and information sharing between team members.
- Performed software updates on communications devices, minimizing downtime due to outdated technology.
- Collaborated with team members to establish effective communication networks during various training exercises and deployments.
- Implemented security measures on sensitive communications channels, protecting vital information from unauthorized access.
- Served as subject matter expert on signal support systems within unit, offering guidance on best practices when consulted.
- Liaised with unit leadership to communicate vital information about system statuses, upgrades, and repairs effectively.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Tracked and detected network service disruptions using computer systems, scopes and meters.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Installed new wiring and networking hardware in existing facilities and within new construction.
Education
Associate of Applied Science - Information Technology And Networking
DeVry University
Downers Grove, IL02.2024
Skills
- Heavy Equipment Operation
- Class A CDL Driver License with HAZMAT, Tanker, Doubles and Triples Endorsements
- Safe Equipment Operation
- Loader Operation
- Problem-Solving
- Team Building and Leadership
- Decision-Making
- MS Office
- Customer Relationship Management (CRM)
- Signal Intelligence
- Software Installation
- Network Administration
- Information Security
- Battlefield signal support systems
Certification
- Networking Essentials
Timeline
Heavy Equipment Operator III
Henry County Department Of Transportation
11.2022 - Current
Customer Service Supervisor
United States Postal Service, USPS
10.2019 - 10.2021
Motor Vehicle Operator
United States Postal Service, USPS
07.2017 - 10.2019
25U Signal Support Systems Specialist
Unites States Army
01.2001 - 11.2016
Associate of Applied Science - Information Technology And Networking
DeVry University
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