Alonzo Carter
Wentzville,MO
Summary
Experienced and knowledgeable in technology and driving. Actively seeking a growth-oriented company to expand skill set and contribute valuable expertise to portfolio. Strong commitment to career advancement and making a meaningful impact within a dynamic organization. Possess exceptional customer service skills for top-notch client support.
Overview
15
15
years of professional experience
Work History
Commercial Front Load Driver
Meridian Waste Solutions
Foristell, MO
04.2022 - Current
- Conducted routine maintenance checks on hydraulic systems to ensure optimal performance and prevent equipment failures.
- Maintained a clean driving record, adhering to traffic regulations and ensuring timely arrival at designated stops.
- Managed challenging weather conditions effectively while maintaining punctual service delivery to customers.
- Promoted positive community relations through courteous interactions with residents during waste collection activities.
- Supported a clean and organized work environment by properly disposing of collected waste materials at designated transfer stations or landfills.
- Enhanced operational efficiency by implementing optimized routes and schedules for waste collection.
- Completed necessary documentation accurately, including logbooks, trip reports, and incident reports when required.
- Reduced truck maintenance costs by performing daily pre-and post-trip vehicle inspections.
- Streamlined route planning with GPS technology, resulting in reduced fuel consumption and faster completion times.
- Boosted productivity by efficiently maneuvering trucks in tight spaces for effective waste collection.
- Utilized proper protective gear while handling materials.
- Reported any mechanical problems to supervisor immediately.
Customer Account Executive
Xfinity Comcast
Sterling Heights, MI
10.2018 - 09.2021
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Evaluated customers' potential needs to make appropriate recommendations.
- Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
- Managed sales cycle to maintain solid customer base.
- Guided customers in understanding their billing statements.
Business/Technical Analyst
Ford Motor Company
Dearborn, MI, USA
01.2012 - 10.2018
- Pair and sync iPhones with four different SYNC interfaces in Ford vehicles equipped with Microsoft SYNC
- Walk customers through performance upgrades in their vehicles
- Assist customers and dealerships in registering vehicles on the website for service
- Respond to inbound service calls in a fast-paced, high-volume call center
- Maintain excellent listening skills in order to provide the customer with exceptional customer service
Verizon Account Manager
AdityaBirla Minacs
Farmington Hills, MI, USA
01.2010 - 01.2012
- Established and maintained electronic records management systems for incoming and outgoing correspondence
- Solicited sale of new or additional services or products
- Resolved customers service or billing complaints by performing activities such as, exchanging merchandise and or adjusting bills
- Answered telephone inquiries in a high volume call center from customers whether troubleshooting concerns, or answered questions about their bill, products or service
- Remain knowledgeable of Verizon products and service offerings
- Reviewed insurance policy terms in order to determine whether a particular loss is covered by insurance
- Performed all responsibilities with consistent reliability
Education
GED - Computer Applications
Metro Technical Institute
Oak Park, MI2004
Skills
- Interpersonal skills
- Communication skills - verbal and written
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- GPS
- Commercial Truck Driving
- Front Load Driver
- Forklift
- Internet Experience and PC Literate
- Microsoft Office (Excel, Word, Outlook and Power Point)
Timeline
Commercial Front Load Driver
Meridian Waste Solutions
04.2022 - Current
Customer Account Executive
Xfinity Comcast
10.2018 - 09.2021
Business/Technical Analyst
Ford Motor Company
01.2012 - 10.2018
Verizon Account Manager
AdityaBirla Minacs
01.2010 - 01.2012
GED - Computer Applications
Metro Technical Institute