Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alonzo Dugan

Lancaster,TX

Summary

Adept HVAC Technician and warehouse operations expert, I excelled at Crawford A/C & Heating by enhancing system efficiency and customer satisfaction through technical troubleshooting and a strong focus on quality control. Skilled in both hard (system troubleshooting) and soft (customer focus) skills, I contributed to significant performance improvements, embodying safety awareness and workplace cleanliness.

Overview

11
11
years of professional experience

Work History

HVAC Technician

Crawford A/C & Heating
11.2021 - 05.2024
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.

Reach Truck Operator

Adecco Staffing
11.2020 - 01.2022
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Assisted with training new employees on reach truck operation and best practices in warehouse settings.
  • Participated in regular safety meetings, staying up-to-date on best practices for reach truck operation.
  • Provided support during peak times, willingly working overtime hours when necessary to meet customer demands.
  • Ensured proper weight distribution on pallets, avoiding potential safety hazards during transport or storage.
  • Assisted in inventory control, ensuring accurate stock levels for seamless order fulfillment.
  • Unloaded materials and goods at designated locations for best project availability.
  • Maintained clean and organized work areas, promoting efficient workflow throughout the warehouse.

Standup Forklift

Adecco Staffing
12.2018 - 11.2020
  • Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
  • Kept accurate records of incoming and outgoing shipments.
  • Assisted in training new employees on proper forklift operation procedures, ensuring safety compliance across the team.
  • Bolstered overall warehouse performance by actively seeking opportunities to refine processes or implement improvements that contributed to cost savings and enhanced efficiency.
  • Streamlined the order fulfillment process by accurately picking, packing, and staging products for shipment.
  • Facilitated smooth communication between departments by relaying important information regarding shipments, inventory levels, or order updates as necessary.

Team Lead

ABM Sanitation
09.2017 - 10.2018
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Forklift Operator

Aerotek
01.2013 - 02.2015
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Removed orders from storage, wrapped and staged for shipments.

Education

GED -

Commerce High School
Commerce, TX
05.1996

Skills

  • Technical Troubleshooting
  • System Troubleshooting
  • Leak Checks
  • HVAC and Refrigeration Systems
  • Warehouse Safety
  • Loading and unloading
  • Order Picking
  • Hazardous Materials Handling
  • Reach Truck Operation
  • Workplace Cleanliness
  • Safety awareness
  • Warehouse Operations
  • Customer Focus
  • Quality Control
  • Performance Improvement

Timeline

HVAC Technician

Crawford A/C & Heating
11.2021 - 05.2024

Reach Truck Operator

Adecco Staffing
11.2020 - 01.2022

Standup Forklift

Adecco Staffing
12.2018 - 11.2020

Team Lead

ABM Sanitation
09.2017 - 10.2018

Forklift Operator

Aerotek
01.2013 - 02.2015

GED -

Commerce High School
Alonzo Dugan