Alonzo Dugan
Lancaster,TX
Summary
Adept HVAC Technician and warehouse operations expert, I excelled at Crawford A/C & Heating by enhancing system efficiency and customer satisfaction through technical troubleshooting and a strong focus on quality control. Skilled in both hard (system troubleshooting) and soft (customer focus) skills, I contributed to significant performance improvements, embodying safety awareness and workplace cleanliness.
Overview
11
11
years of professional experience
Work History
HVAC Technician
Crawford A/C & Heating
11.2021 - 05.2024
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
Reach Truck Operator
Adecco Staffing
11.2020 - 01.2022
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Assisted with training new employees on reach truck operation and best practices in warehouse settings.
- Participated in regular safety meetings, staying up-to-date on best practices for reach truck operation.
- Provided support during peak times, willingly working overtime hours when necessary to meet customer demands.
- Ensured proper weight distribution on pallets, avoiding potential safety hazards during transport or storage.
- Assisted in inventory control, ensuring accurate stock levels for seamless order fulfillment.
- Unloaded materials and goods at designated locations for best project availability.
- Maintained clean and organized work areas, promoting efficient workflow throughout the warehouse.
Standup Forklift
Adecco Staffing
12.2018 - 11.2020
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Kept accurate records of incoming and outgoing shipments.
- Assisted in training new employees on proper forklift operation procedures, ensuring safety compliance across the team.
- Bolstered overall warehouse performance by actively seeking opportunities to refine processes or implement improvements that contributed to cost savings and enhanced efficiency.
- Streamlined the order fulfillment process by accurately picking, packing, and staging products for shipment.
- Facilitated smooth communication between departments by relaying important information regarding shipments, inventory levels, or order updates as necessary.
Team Lead
ABM Sanitation
09.2017 - 10.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Forklift Operator
Aerotek
01.2013 - 02.2015
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped and staged for shipments.
Education
GED -
Commerce High School
Commerce, TX05.1996
Skills
- Technical Troubleshooting
- System Troubleshooting
- Leak Checks
- HVAC and Refrigeration Systems
- Warehouse Safety
- Loading and unloading
- Order Picking
- Hazardous Materials Handling
- Reach Truck Operation
- Workplace Cleanliness
- Safety awareness
- Warehouse Operations
- Customer Focus
- Quality Control
- Performance Improvement
Timeline
HVAC Technician
Crawford A/C & Heating
11.2021 - 05.2024
Reach Truck Operator
Adecco Staffing
11.2020 - 01.2022
Standup Forklift
Adecco Staffing
12.2018 - 11.2020
Team Lead
ABM Sanitation
09.2017 - 10.2018
Forklift Operator
Aerotek
01.2013 - 02.2015
GED -
Commerce High School