Alonzo Evans
Dallas
Summary
Dynamic and adaptable team member committed to business success with a proven track record of exceeding production demands. Recognized for delivering high-quality work with minimal supervision while efficiently managing physically demanding tasks, including organizing supplies and operating industrial equipment. Experienced in the commercial airline industry as a ramp agent, possessing exceptional communication and time management skills, along with FAA certification and a stellar safety record. Eager to further develop skills and advance professionally while maintaining a focus on teamwork and problem-solving.
Overview
4
4
years of professional experience
Work History
Airport Ramp Agent
Worldwide Flight Services
05.2025 - Current
- Stocked aircraft cabins with necessary equipment and supplies.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated ground crew activities to complete objectives on schedule.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
Team Associate
Walmart
05.2023 - 02.2025
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Maintained inventory records and tracked deliveries.
- Assisted in the development of team strategies and goals.
- Assessed customer feedback to improve services provided by the team.
- Coordinated with other departments to ensure timely delivery of projects.
- Organized documents and files related to projects for easy access by all team members.
- Analyzed data from surveys and studies to identify areas of improvement within the team's operations.
- Prepared periodic reports on performance metrics for upper-level management review.
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Advised customers on best practices when using products developed by the team.
Crew Member
McDoanlds
11.2022 - 02.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Adhered to health department regulations regarding food handling procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed takeout orders quickly to ensure timely delivery of meals.
Sandwich Artist
Jimmy John's
06.2021 - 11.2022
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Trimmed meats and cheeses for sandwiches as needed.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Completed opening, closing and shift change tasks by following company guidelines.
Education
High School Diploma -
North Garland High School
05-2025
Skills
- Meeting facilitation
- Organizational cleaning skills
- Complaint resolution
- Budgeting and finance
- Sales expertise
- Telemarketing expertise
- Staff education and training
- Training and mentoring
- Point of sale system
- Social media expertise
- Mathematics
- Multitasking
- Troubleshooting
- Team building
- Product Knowledge
- Time management abilities
- Plate presentation
- Heavy lifting
- Baggage handling
- Passenger assistance
- Safety procedures compliance
- Ticketing systems
- Weather monitoring
- Security awareness
- Baggage oversight
- Crew assistance
- Traveler escort
Timeline
Airport Ramp Agent
Worldwide Flight Services
05.2025 - Current
Team Associate
Walmart
05.2023 - 02.2025
Crew Member
McDoanlds
11.2022 - 02.2023
Sandwich Artist
Jimmy John's
06.2021 - 11.2022
High School Diploma -
North Garland High School
References
References available upon request.
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