ALONZO GROSS
Bethlehem,PA
Summary
Dynamic fitness enthusiast passionate about fostering a positive gym environment and promoting well-being. Previous experience as a front desk associate at Allentown Fitness & Racquetball Club provided valuable insights into customer engagement and relationship building. Thrives in social settings, excelling at welcoming and assisting members to enhance their overall experience. Eager to leverage interpersonal skills and fitness knowledge to contribute to a vibrant, community-focused organization.
Overview
17
17
years of professional experience
Work History
Warehouse Associate
The Home Depot
Breinigsville, PA
10.2019 - 01.2026
- Collaborated with team members to streamline order fulfillment processes, improving workflow efficiency.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Apple Service
Conduent
08.2019 - 09.2019
- I would take inbound service calls for Apple Customers.
Warehouse Associate
Stitch Fix
08.2016 - 05.2019
- I would pick and pack clothing. This was a very metrics-based job and I would always hit my metrics daily and I received recognition for that.
- From time to time I had to do quality control to make sure the items of clothing were not ripped, torn, or damaged in any way.
- I would have to scan items to make sure that they were in the actual physical warehouse.
Sales/Customer Service
Dun & Bradstreet
01.2016 - 08.2016
- I had to make cold calls to businesses in an attempt to either fix their business credit reports or to monitor their credit.
- I had to email businesses as follow up after calls and send them more information about the different packages that were offered.
- I also had to make follow-up calls to businesses at scheduled times.
Appointment Setter
Creditsafe
12.2014 - 12.2015
- I started out in Sales here attempting to sell business credit reports to business CEO’s.
- I then moved to Appointment Setting where I would set up appointments for Salesman at the company to meet with CEO’s to sell them business credit reports.
- This position also involved me to do demonstrations online along with setting appointments, so the customer knew what they were expecting before meeting with a Sales person from our company.
Sales Specialist Representative
Wachovia
07.2009 - 11.2014
- I would upsell customers credit cards, open new checking accounts for customers, and open lines of credit for customers. I was the number one sales person on the site for four consecutive months.
- I would process bank transfers, add overdraft protection, and process refunds.
- This required me to navigate multiple systems at once because I would have to assist customers with different concerns.
Education
Bachelor of Science - English Literature, Dance
Temple University
01-1997
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Workplace cleanliness
- Warehouse organization
- Forklift operations
Timeline
Warehouse Associate
The Home Depot
10.2019 - 01.2026
Apple Service
Conduent
08.2019 - 09.2019
Warehouse Associate
Stitch Fix
08.2016 - 05.2019
Sales/Customer Service
Dun & Bradstreet
01.2016 - 08.2016
Appointment Setter
Creditsafe
12.2014 - 12.2015
Sales Specialist Representative
Wachovia
07.2009 - 11.2014
Bachelor of Science - English Literature, Dance
Temple University