Alonzo Henderson
Saint Paul,MN
Summary
Detail-oriented professional supporting logistics operations and technical functions. Implement technology-focused adaptability to streamline workflows and reduce delays. Improve client satisfaction through dependable support, service quality enhancements, and efficient problem-solving.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Delivery Driver/Installation Technician
Toshiba Business Solutions
Eagan, Minnesota
02.2026 - Current
- Diagnosed hardware and software issues, enabling fast and accurate resolutions for users.
- Supported setup and configuration of new computer systems across workstations.
- Partnered with team members to strengthen support workflows and user experience.
- Guided users on basic troubleshooting methods for common technical issues, enhancing their problem-solving skills.
Parts Delivery Driver
Maplewood Toyota
Maplewood, MN
02.2025 - 09.2025
- Delivered parts while addressing customer inquiries and resolving issues to enhance satisfaction.
- Delivered parts to service technicians and customers promptly.
- Coordinated deliveries to ensure on-time arrivals and maintain service schedules.
- Verified parts against delivery orders to ensure accuracy prior to departure.
Amazon Lead Driver
Blue Ox Delivery
Eagan, Minnesota
05.2019 - 10.2024
- Coordinated route assignments to ensure timely deliveries and enhance operational efficiency.
- Supported drivers with route guidance to ensure deliveries remained on schedule.
- Trained new drivers on safe driving standards and compliance with company policies.
- Resolved customer issues through prompt, professional communication to maintain service quality.
Hotel Houseman
Mystic Lake Casino
Prior Lake, Minnesota
04.2016 - 05.2019
- Coordinated with housekeeping staff to ensure timely room readiness and optimal supply inventory.
- Addressed guest requests for additional amenities or services to enhance overall guest satisfaction.
- Collaborated with team members to efficiently complete assignments within deadlines.
- Assisted in planning and executing various special projects for the management team.
Skills
- Analytical problem solving
- Package management
- Technical troubleshooting
- Office software proficiency
- Client relationship management
- Adaptability to technology
- Collaborative teamwork
- Logistics optimization
Certification
- CompTIA Security+ (In progress)
- D.O.T card
Timeline
Delivery Driver/Installation Technician
Toshiba Business Solutions
02.2026 - Current
Parts Delivery Driver
Maplewood Toyota
02.2025 - 09.2025
Amazon Lead Driver
Blue Ox Delivery
05.2019 - 10.2024
Hotel Houseman
Mystic Lake Casino
04.2016 - 05.2019