Alonzo Hernandez
La Puente,CA
Summary
Driven with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Efficient with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
16
16
years of professional experience
Work History
Technician
Rose Equipment
07.2016 - 01.2024
- Managed maintenance activities, and inspected equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Applied critical thinking and research to address complex issues.
- Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Rewired and replaced faulty electrical components in equipment.
- Increased efficiency by regularly maintaining and cleaning all steaming equipment to ensure optimal performance.
Dispatcher III
Time Warner Cable-Spectrum
06.2013 - 07.2016
- Planned, organized, and managed work to accomplish work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Managed customer accounts and invoicing.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated driver dispatch to accomplish daily troublecall requirements.
- Actively participated in weekly team meetings, offering valuable insights and suggestions for improving overall operations within the dispatch department.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Scheduled and organized technician daily routes.
Field Supervisor
Lenders Realty
08.2010 - 05.2013
- Monitored 2 sets of teams in different locations to fix/repair anything in newly acquired homes.
- Created and implemented plans to maximize efficiency of workers.
- Directed projects according to schedule and quality demands.
- Conducted monthly meetings with employees to discuss safety issues, status and development.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Devised and implemented safety protocols to reduce risks on sites.
- Investigated and reported on accidents, injuries and near-miss incidents.
Loader and Unloader
UPS
06.2008 - 07.2010
- Optimized space utilization within storage areas, creating a more organized work environment for increased productivity.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
- Consistently met performance targets.
- Unloaded/Loaded all incoming/outgoing boxes.
Education
High School Diploma -
Pacific Baptist School
Long Beach, CA05.2008
Skills
- Workload Management
- Dispatching procedures
- Schedule Coordination
- Dispatch Coordination
Timeline
Technician
Rose Equipment
07.2016 - 01.2024
Dispatcher III
Time Warner Cable-Spectrum
06.2013 - 07.2016
Field Supervisor
Lenders Realty
08.2010 - 05.2013
Loader and Unloader
UPS
06.2008 - 07.2010
High School Diploma -
Pacific Baptist School