ALONZO JOHNSON
Durham,NC
Summary
Rising Senior seeking internship opportunities will allow me to further understand the cybersecurity and technology profession as it relates to better understanding how to protect an organization’s computer systems, networks, and data from cyber threats by identifying vulnerabilities, implementing security measures, and responding to incidents. My technology profession will be enhanced by my university’s technical support center while pursuing my Bachelor of Science Degree Information Technology with concentration in Cybersecurity from North Carolina Central University. This combination of my professional experience and educational pursuit should enable me to empower an employer to further fulfill its goals and objectives along with enhancing my professional profile.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead Lab Technician
NCCU Eagle Technical Center
Durham, NC
01.2025 - Current
- Provide rapid technical support and troubleshooting assistance to students, staff, and faculty.
- Serve as the first contact person for students seeking technical help with computer-related issues that include clearing, correcting printing issues, wireless log-on issues, and network log-on issues.
- Perform basic computer troubleshooting that includes course-specific software and printer maintenance concerns.
- Responsible for maintaining a clean quiet work area for students.
- Ensure that labs are stocked with paper, cleaning of computers in labs spaces, and answering basic help desk questions.
- Provide continuous monitoring of the work area to ensure abuse is not occurring and reinforce that lab rules are being followed.
- Maintaining being abreast of department maintenance, announcements alternate means accessing equipment in case of emergencies and attending weekly department Student Services Team meetings.
- Perform specialization tasks in diagnosing hardware and software issues to ensure seamless operations across campus systems.
- Recognize the need for fast response times and strong customer service under pressure.
Server
Texas Roadhouse
Durham, NC
08.2020 - 01.2024
- Created a welcoming and friendly atmosphere, ensure guests receive service, and provide information about menu items.
- Obtained guest orders accurately using the POS system
- Ensured full understanding menu thoroughly including all modifiers and specials.
- Provided serve food and beverages in a timely manner and use the art of selling to suggest specific items.
- Collaborated with the kitchen staff to ensure accurate and timely service and run food for other servers.
- Preformed cleaning and maintained the dining area.
- Managed cash and credit transactions.
- Completed opening and closing duties.
- Managed high-volume to-go and dine-in orders with accuracy and efficiency.
Reading Teacher Assistant
Thurgood Marshall Academy (Thurgood Marshall Academy Public Charter School)
Washington, DC
06.2022 - 08.2022
- Provided one-on-one and small group reading instruction to students based on lesson plans or individualized education programs (IEPs).
- Assisted students with reading comprehension exercises, phonics practice, and vocabulary development.
- Adhered to students read aloud, offer constructive feedback, and track student progress toward literacy goals.
- Monitored student behavior and help maintain a positive and safe learning environment during both instructional and non-instructional time.
- Assisted the lead teacher with preparing instructional materials and setting up the classroom.
- Mentored and supported students to strengthen reading comprehension and academic confidence.
- Developed strong interpersonal skills, patience, and adaptability through one-on-one and group instruction.
Career Edge Virtual Learning Participant
Department of Employment Services (Virtual-Remote)
Washington, DC
08.2020 - 12.2020
- Completed intensive financial literacy program covering investment strategies, savings plans, and budgeting techniques.
- Developed practical skills in setting and achieving long-term financial goals.
- Utilized interaction methodologies to participate with building resumes, preparing for interviews, and applying for jobs.
- Mentored by virtual coaching to assist them throughout their training and job search.
Education
Bachelor of Science - Information Technology with a Concentration in Cybersecurity
North Carolina Central University (NCCU)
Durham, NC12-2026
Skills
- Technical Support & Troubleshooting
- Technology Literacy
- Communication & Collaboration
- Critical Thinking
- Problem-Solving
- Organizational Efficiency
Certification
- Artificial Intelligence - Aug 2025
- Microsoft Office Specialist (MOS) – Jul 2019
Timeline
Team Lead Lab Technician
NCCU Eagle Technical Center
01.2025 - Current
Reading Teacher Assistant
Thurgood Marshall Academy (Thurgood Marshall Academy Public Charter School)
06.2022 - 08.2022
Server
Texas Roadhouse
08.2020 - 01.2024
Career Edge Virtual Learning Participant
Department of Employment Services (Virtual-Remote)
08.2020 - 12.2020
Bachelor of Science - Information Technology with a Concentration in Cybersecurity
North Carolina Central University (NCCU)