Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alonzo Johnson III

Orlando

Summary

Focused and detailed-oriented with tactical communication skills, which helps lead team behavior in a positive manner. Committed to maintaining ethical and moral standards. Experienced in group leadership, cash handling and customer service, offering a background in upbeat and energetic environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Delivery Driver

Kroger
03.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.


  • Managed customer inquiries and complaints in polite and professional manner.

Assistant Manager

Zaxbys
11.2020 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Correctional Officer

Orange County Corrections Department
10.2015 - 10.2020
  • Collaboration
  • Orlando, FL
  • Data entry
  • 10/2015 - 10/2020
  • Adaptability
  • Responsible for the care, custody and control of
  • Maintain Confidentiality inmates housed at the Orange County jail.
  • Multi-tasking
  • Time management
  • Led intake and processing of inmates by
  • Decision-making handling paperwork, searches, interviews, and
  • Flexibility fingerprinting
  • Dependable and reliable
  • Prepared, processed, and maintained forms, reports, logs, records, and activity journals
  • Supervise all income activities outside of housing cell (mealtimes, bathing routines, recreational, CERTIFICATIONS work, and educational activities)
  • CPR Certified
  • Frequently search inmates, work areas
  • D & G Security Licenses recreational and housing spaces for contraband
  • OSHA (Occupational Safety
  • Observe and monitor behavior, health, and and Health Administration) activities always, looking for any disturbances or potential, threatening issues
  • Using verbal de-escalation skills to diffuse and re- direct a conflict situation
  • Follow and enforce all prison rules and regulations

Preparation Group Leader

Orlando Regional Medical Center
05.2013 - 10.2015
  • Trained new staff members on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity
  • Responsible for overseeing all activities within a team and deciding how to approach tasks and develop plans on how to accomplish them
  • Ensuring that established guidelines on hygiene, quality and food safety are followed
  • Monitoring restaurant supplies and placing orders for new stocks as required

Lead Cashier

Universal Studios
11.2010 - 10.2013
  • Mentored and trained new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Counted cash in register drawer at beginning and end of shift
  • Provided primary customer support in fast-paced environment
  • Maintained customer happiness with forward- thinking strategies focused on addressing customer needs and resolving concerns

Education

High School Diploma - environmental change

West Orange High School
Winter Garden, FL
06.2010

Skills

  • Conflict resolution skills
  • Food Safety
  • Data entry
  • Strong interpersonal and
  • Adaptability
  • Cross-functional team collaboration
  • Interviewing
  • Security
  • Time management
  • Law Enforcement
  • Supervisory experience (Less than 1 year)
  • Decision-making
  • Maintain Confidentiality
  • Surveillance
  • Dependable and reliable
  • Flexibility
  • Computer Skills
  • Multi-tasking
  • Health and safety
  • Cashier handling

Certification

  • 10/2015
  • OSHA (Occupational Safety and Health Administration)
  • Using verbal de-escalation skills to diffuse and re- direct a conflict situation
  • Counted cash in register drawer at beginning and end of shift
  • First Aid Certification
  • Ensuring that established guidelines on hygiene, quality and food safety are followed
  • Food Preparation Group Leader Orlando, FL 05/2013
  • Mentored and trained new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Maintained customer happiness with forward- thinking strategies focused on addressing customer needs and resolving concerns
  • Responsible for overseeing all activities within a team and deciding how to approach tasks and develop plans on how to accomplish them
  • Provided primary customer support in fast-paced environment
  • 10/2013
  • Lead Cashier Orlando, FL 11/2010
  • Trained new staff members on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity
  • CPR Certified
  • D & G Security Licenses
  • Monitoring restaurant supplies and placing orders for new stocks as required Universal Studios
  • Follow and enforce all prison rules and regulations Orlando Regional Medical Center

Timeline

Delivery Driver

Kroger
03.2022 - Current

Assistant Manager

Zaxbys
11.2020 - 03.2022

Correctional Officer

Orange County Corrections Department
10.2015 - 10.2020

Preparation Group Leader

Orlando Regional Medical Center
05.2013 - 10.2015

Lead Cashier

Universal Studios
11.2010 - 10.2013

High School Diploma - environmental change

West Orange High School

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