Alonzo Jones

• Captured and delivered high-quality images of corporate sponsors, government officials, and Nonprofit organizations
• Created real-time portrait opportunities for key organizational figures and attendees
• Documented various sessions and ceremonies through photography and videography
• Edited and enhanced images to achieve artistic effects using various software tools
• Adjusted, modified and networked photos using digital and computer manipulative applications.
• Completed complex photo shoots at indoor and outdoor venues.
• Utilized advanced editing techniques to produce visually appealing images that showcased the essence of each unique event.
• Streamlined workflow with efficient organization of equipment, files, and schedules to maximize productivity during busy event seasons.
• Anticipated key moments during live events enabling quick reaction times for capturing candid shots that generated positive feedback from clients.
• Collaborated with event planners to ensure seamless integration of photography services into overall event timelines and logistics.
• Experimented with different lighting effects to deliver unique images.
• Enhanced client satisfaction by delivering high-quality images and consistently meeting deadlines for photo processing and delivery.
• Increased repeat business by building strong relationships with clients and providing exceptional customer service throughout the event photography process.

• Played a role in facilitating the import and export processes for goods, ensuring compliance with customs regulations and government requirements.
• Responsible for coordinating all necessary documentation required by U.S. Customs and other government agencies for the entry of goods into the U.S. on behalf of importers.
• Facilitated the customs clearance process for all international shipments, ensuring adherence to applicable laws and regulations.
• Acted as a liaison between the company, customs officials, and other stakeholders to resolve any issues that may arise during the import/export process.
• Streamlined import and export processes by implementing effective documentation procedures.
• Prepared and processed import and export documentation according to customs regulations, laws or procedures.
• Coordinated with shipping and transport companies on behalf of clients.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
• Maintained up-to-date knowledge of US customs regulations and international trade laws.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.

Technical Expertise

• Proficiency in troubleshooting hardware and software issues. Familiarity with various operating systems (Windows, macOS, Linux).
• Knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
• Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Restored data on computers and office machines.

Cybersecurity Skills

• Understanding of cybersecurity principles, including encryption, malware analysis, and firewall installation.
• Ability to conduct risk assessments and implement security measures.
• Conducted regular system backups to protect sensitive data from loss or corruption.

Effective Communication

• Strong verbal and written communication skills to clearly convey technical information to clients.
• Active listening skills to understand client needs and concerns.
• Documented changes and actions in computer-based tracking system.

Problem-Solving Ability

• Analytical thinking to diagnose issues quickly and develop effective solutions.
• Creativity in finding alternative solutions when standard procedures do not apply.
• Time Management Ability to prioritize tasks and manage multiple projects simultaneously. Efficient scheduling to meet client deadlines and commitments.

Customer Service Orientation

• A friendly and professional demeanor to build rapport with clients.
• Patience and empathy when dealing with clients who may be frustrated or confused.
• Explained diagnostic findings to customers and outlined repair or service options.
• Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.

Business Acumen

• Understanding of basic business principles, including invoicing, contracts, and client management.
• Identified opportunities for cost savings through smart procurement strategies for IT equipment and supplies.
• Skilled in marketing services to attract clients.

Adaptability

• Willingness to learn new technologies and adapt to changing client needs.
• Flexibility in working hours and locations, as field support often requires travel.
• Passionate about learning and committed to continual improvement.

• Provided exceptional customer service by resolving Apple ID and media-related issues promptly and effectively
• Delivered technical support to customers, troubleshooting Apple app performance issues and resolved password-related concerns
• Investigated and resolved hardware issues for Apple devices including iPhones, iPads, iPods, and Watches
• Guided customers through troubleshooting steps via phone, addressing device startup failures, frozen screens, and connectivity issues like Wi-Fi, Bluetooth, and CarPlay
• Managed hardware repairs, handling both external cosmetic damage and internal hardware issues

• Generated sales through proactive direct consultation and prospecting directly at clients' residences, consistently exceeding monthly targets
• Presented customized cable and internet packages tailored to meet customers' budgetary constraints and specific needs, ensuring high satisfaction rates
• Utilized tablet technology to effectively canvass neighborhoods weekly, optimizing outreach and engagement with potential customers
• Fostered strong customer relationships and built rapport within the local community, enhancing brand loyalty and customer retention
• Maintained a commitment to excellence in customer service, ensuring every interaction reflected positively on the company's reputation and values

• Led and managed a high-performing team of furniture sales associates, achieving Top District Sales performance within 6 months by exceeding weekly and monthly sales goals
• Maintained an efficient and organized furniture stockroom, ensuring timely assembly of furniture to showcase on the showroom floor
• Strategically monitored logistics, including tracking furniture truck arrivals, inventory levels, sales trends, and procurement needs to optimize stock availability
• Uphold departmental standards of quality and efficiency, consistently surpassing expectations while delivering exceptional customer service
• Implemented effective sales strategies and team training programs that contributed to increased sales revenue and customer satisfaction levels