Alonzo Mapa
Elk Grove,CA
Summary
Proven Sales and Marketing Manager at AIM Firearms Training, adept in customer relationship management and inventory management. Excelled in enhancing customer satisfaction and streamlining warehouse operations. Leveraged vehicle knowledge and excellent customer service skills to exceed targets. Achieved significant customer engagement through innovative marketing strategies and meticulous attention to detail.
Overview
3
3
years of professional experience
Work History
Sales and Marketing Manager
AIM Firearms Training
Elk Grove, California
02.2023 - Current
- Made and received calls to and from customers who were interested in participating in upcoming classes, assisted customers with selecting the proper class that fit their skill level, ensured that customers received top-of-the-line customer service, and were satisfied with their decision to do business with us.
- Identified the target audience and developed optimized communication plans to engage and interest individuals, produced films and other video content, reviewed, edited, and utilized different visual effects to appeal to the targeted audience.
Warehouse Worker
Dodge Dealership
Elk Grove, California
02.2023 - Current
- Ensure that products that are shipped go to the correct driver and address, and ensure that products that are received go back into the warehouse and are organized in a clean manner.
- Maintain a clean and organized workspace to prevent any injuries or mistakes.
Car Wash Employee
Bubbles Car Wash and Detail
Elk Grove, California
02.2022 - 03.2023
- I cleaned different types of vehicles (sedans, coupes, trucks, vans, etc.). thoroughly
- Trusted with transporting customers' cars in a safe and orderly fashion.
- Assisted customers with selecting the types of washes and add-ons that they wanted.
- I detailed several car interiors until they were like new.
Education
High School Diploma -
Nathaniel S. Colley
8182 Gerber Rd, Sacramento, CA 9582806-2024
Skills
- Customer relationship management
- Patience and tolerance
- Answering questions
- Resolving issues
- Inventory management
- Shipping and receiving
- Warehouse organization
- Excellent customer service
- Efficient cleaning techniques
- Upselling services
- Vehicle knowledge
Hobbies
- Car enthusiast
- Fishing
- Video editing
- Reading
- Painting
- Photographer
- Hiking/Camping
Timeline
Sales and Marketing Manager
AIM Firearms Training
02.2023 - Current
Warehouse Worker
Dodge Dealership
02.2023 - Current
Car Wash Employee
Bubbles Car Wash and Detail
02.2022 - 03.2023
High School Diploma -
Nathaniel S. Colley
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