Alonzo Marsden
College Station,TX
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company or the organization. Quick at learning, and will go beyond the task presented at hand. Has basic knowledge of the food industry, and is handy in the world of IT and Inventory Maintenance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shipping Associate
Kent Moore Cabinets
02.2023 - Current
- Packed and labeled boxes with maximum efficiency.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Assisted staff in shipping processes such as proper handling and storage.
- Took corrective action following accidents to eliminate possibility of recurrence.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
IT Specialist
US Army National Guard
10.2020 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Monitored systems in operation and quickly troubleshot errors.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Documented support interactions for future reference.
- Promoted efficiency among departments with prompt resolution of system issues.
Delivery Driver
DoorDash
05.2022 - 02.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Cashier
Chicken Express
07.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases and locate items.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Humble High School
Humble, TX06.2021
Skills
- Quality Control
- Customer Experience
- Employee Computer Support
- Creative Issue Resolution
- Data Entry
- Pattern Recognition
- Strategic Goals
- Training and Development
- Collaborative Team Player
- Quality Assurance
- Account Updating
- User Guidance
Certification
- Security+ Training - July 2023- July 2024 (In Progress)
Timeline
Shipping Associate
Kent Moore Cabinets
02.2023 - Current
Delivery Driver
DoorDash
05.2022 - 02.2023
IT Specialist
US Army National Guard
10.2020 - Current
Cashier
Chicken Express
07.2019 - 06.2020
High School Diploma -
Humble High School
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