Alonzo Peralez
Summary
Dynamic Field Service Technician with a proven track record at Coca Cola Southwest Beverages, excelling in technical troubleshooting and customer service. Recognized for enhancing customer satisfaction through prompt support and effective problem-solving, while maintaining a strong focus on teamwork and operational efficiency. Committed to continuous improvement and professional development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Service Technician
Coca Cola Southwest Beverages
04.2019 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Field Service Technician
Coca Cola Southwest Beverages
03.2018 - 04.2019
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
Lead Fountain Installer
Coca Cola Southwest Beverages
04.2017 - 03.2018
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
Lead Fountain Installer
Coca Cola Refreshments, CCR
10.2010 - 04.2017
- Enhanced customer satisfaction by providing timely and accurate installations.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
- Enhanced team morale and collaboration, leading by example and encouraging open communication during projects.
Lead Fountain Installer
Coca Cola Enterprises
09.2006 - 10.2010
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Reduced callbacks for installation adjustments by ensuring quality control during initial setup.
- Accelerated project completion rates, coordinating effectively with team members to meet tight deadlines.
Field Service Technician
Coca Cola Enterprises
10.2002 - 09.2006
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Fountain Install Helper
Coca Cola Enterprises
08.2001 - 10.2002
- Performed installation and all task asked of me to help team accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
Education
HVAC Type 1 / Type2 Certified - HVAC
Universal Technical Institute
Houston, TX09-1997
Bremond High School
Bremond, TX05-1996
Skills
- Positive attitude
- Field repairs
- Teamwork and coordination
- Mechanical aptitude
- Technical troubleshooting
- Customer service
- Problem-solving
Certification
Certified ~ Minute Maid , LEV valve , Legacy Standard , VTT , Bevariety Sonic UDM, Freestyle installation/service, Macdonald's ABS 1.0/2.0/multiplex , Vendo , Enfield experience on equipment but not limited to bunn coffee , tea , various barguns , coolers and vendors.
Timeline
Field Service Technician
Coca Cola Southwest Beverages
04.2019 - Current
Field Service Technician
Coca Cola Southwest Beverages
03.2018 - 04.2019
Lead Fountain Installer
Coca Cola Southwest Beverages
04.2017 - 03.2018
Lead Fountain Installer
Coca Cola Refreshments, CCR
10.2010 - 04.2017
Lead Fountain Installer
Coca Cola Enterprises
09.2006 - 10.2010
Field Service Technician
Coca Cola Enterprises
10.2002 - 09.2006
Fountain Install Helper
Coca Cola Enterprises
08.2001 - 10.2002
HVAC Type 1 / Type2 Certified - HVAC
Universal Technical Institute
Bremond High School
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