Alonzo Sinclair
Orlando,FL
Summary
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outgoing Theme park cast member elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service . Performs shift requirements in adherence to rules and safety procedures.
Overview
6
6
years of professional experience
Work History
Theme Park Cast Member
Universal Studios
06.2021 - Current
- Contributed to efficient crowd control by directing guests and providing accurate wait time information.
- Collaborated with colleagues to handle guest inquiries promptly, resulting in improved guest satisfaction ratings.
- Maximized ride efficiency by following standard operating procedures and adhering to strict safety guidelines at all times.
- Facilitated smooth entry and exit processes for guests by effectively managing ticket scanning and validation procedures.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Resolved guest concerns professionally, demonstrating empathy and commitment to exceeding expectations.
- Maintained strong knowledge of emergency protocols, responding quickly and effectively during unexpected situations or incidents within the park setting.
- Participated in regular staff meetings to stay updated on policies changes or operational improvements aimed at enhancing overall park performance.
- Offered personalized assistance to guests with disabilities or special needs, ensuring an inclusive park experience for all visitors.
- Increased park cleanliness by diligently performing routine maintenance tasks and addressing issues promptly.
- Assisted in the successful operation of various theme park attractions, ensuring guest safety and enjoyment.
- Communicated respectfully with diverse populations of guests, demonstrating cultural sensitivity and adaptability in various situations.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Lawn Care Worker
Alonzo Lawn Service
04.2018 - 08.2019
- Operated power equipment including mowers, trimmers, blowers safely while adhering to company guidelines for use procedures.
- Maintained grounds by trimming, weeding, and general clean-up.
- Adapted quickly to changing weather conditions ensuring completion of jobs despite unforeseen challenges.
- Achieved customer satisfaction by providing timely and efficient lawn care services.
- Operated landscaping equipment with focus on safety and machine longevity.
- Kept tools and equipment clean and well-maintained for optimal performance during daily tasks.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Evaluated status of lawn conditions and met directly with customers to create lawn care programs specific to needs and preferences.
- Increased property value for clients through meticulous landscape maintenance and attention to detail.
- Established lasting relationships with clients by consistently delivering high-quality results and a professional, friendly demeanor.
- Removed debris and waste from outdoor areas.
Warehouse Worker
Adecco
11.2020 - 12.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 50 pounds or more.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
Warehouse Worker
Fedex
01.2021 - 04.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 or more pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Education
High School Diploma -
Dr Phillips High School
Orlando, FL05.2020
Skills
- Safety awareness
- Exceptional communication
- Queue management
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Time Management
- Customer Assistance
- Decision-Making
- Customer service expertise
- Safety Compliance
- Safety Procedures
Timeline
Theme Park Cast Member
Universal Studios
06.2021 - Current
Warehouse Worker
Fedex
01.2021 - 04.2021
Warehouse Worker
Adecco
11.2020 - 12.2020
Lawn Care Worker
Alonzo Lawn Service
04.2018 - 08.2019
High School Diploma -
Dr Phillips High School