Summary
Overview
Work History
Education
Skills
Timeline
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ALONZO WILEY III

Saginaw

Summary

Results-oriented team leader with a proven track record in managing diverse teams, streamlining processes, and delivering exceptional outcomes. Expertise in developing and executing strategies that enhance productivity and profitability, alongside a strong ability to leverage data-driven insights for continuous improvement and customer satisfaction. Committed to driving process improvement initiatives, fostering team motivation, and building productive relationships that ensure customer loyalty. Highly organized and proactive, focused on operational excellence with a history of navigating complex environments to achieve both short-term and long-term goals.

Overview

22
22
years of professional experience

Work History

Material Handler

UPS
07.2024 - Current
  • Ensured compliance with safety protocols during material handling to maintain a secure work environment.
  • Coordinated daily workflows to optimize loading and unloading operations, enhancing overall efficiency.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Load and unload inbound and outbound aircrafts.
  • Train new material handlers on best practices focusing on safety.
  • Certified on the following aircrafts; Boeing 757, Boeing 767, Boeing 747, Boeing 777, MD-11, Airbus A300.

Sales Associate

Dillards Department Store
06.2023 - Current
  • Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
  • Assisted customers with product selection, utilizing in-depth knowledge of merchandise.
  • Maintained organized displays, ensuring visual appeal and compliance with brand standards.
  • Processed transactions accurately using point-of-sale systems to facilitate efficient checkouts.
  • Conducted inventory counts and restocked merchandise to ensure optimal product availability.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Ops Manager

FedEx Express
03.2004 - 11.2023
  • Evaluated current systems infrastructure for potential improvements in efficiency or cost savings opportunities.
  • Established service level agreements with vendors and partners regarding support availability levels.
  • Analyzed business requirements from stakeholders in order to provide realistic timelines for project completion.
  • Implemented best practices for streamlining processes, ensuring efficient workflow and improved customer satisfaction.
  • Developed comprehensive policies and procedures to ensure effective operational management.
  • Participated in change control meetings providing input from an operations perspective.
  • Conducted regular audits of existing systems to ensure compliance with company standards and industry regulations.
  • Collaborated with other departments to develop new strategies for improving overall operational efficiency.
  • Monitored customer feedback and implemented changes as needed to enhance service quality.
  • Managed the daily operations of multiple departments to maximize efficiency.
  • Managed the operations of a large team, overseeing daily activities and long-term projects.
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
  • Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
  • Resolved conflicts between employees and departments.
  • Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
  • Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards.
  • Created and enforced policies and procedures to support compliance.
  • Adhered to corporate standards and regulations, encouraging safe and efficient operations.
  • Conducted regular audits of processes to ensure compliance with regulations and industry standards.
  • Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.

Education

High School Diploma -

Carter
Fort Worth, TX
06.1986

Skills

  • Mergers and Acquisitions Knowledge
  • Systems Implementations
  • Market Growth
  • Data Archiving
  • Contract Development
  • Process Improvement Strategies
  • High-Pressure Environments
  • Staff Management
  • Workflow Planning
  • Staff Training
  • Team Leadership
  • Staff Development
  • Conflict Mediation
  • Process Improvement
  • Operation Monitoring
  • Product Management
  • Productivity Improvement
  • Business Planning
  • Leadership
  • Management

Timeline

Material Handler

UPS
07.2024 - Current

Sales Associate

Dillards Department Store
06.2023 - Current

Ops Manager

FedEx Express
03.2004 - 11.2023

High School Diploma -

Carter

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ALONZO WILEY III