Alonzo Nelson
Charlotte,NC
Summary
Organized professional prepared for this role with a solid background in administrative support and executive assistance. Skilled at managing complex calendars, coordinating meetings, and handling sensitive information with utmost confidentiality. Known for excellent teamwork and adaptability, ensuring seamless operations and results-driven support.
Overview
8
8
years of professional experience
Work History
Personal Assistant
NFL
01.2022 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion in handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Reduced operational costs, and negotiated with vendors to secure competitive rates for office supplies.
- Contributed to strategic planning sessions, and prepared comprehensive meeting minutes for future reference.
- Handled incoming mail, bills, and invoices and completed appropriate actions.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as the first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Retail Employee
CVS Pharmacy
11.2023 - 01.2024
- Assisted with visual merchandising projects to create an engaging shopping experience for customers.
- Assisted in seasonal floor resets, updating displays according to the latest trends and guidelines.
- Provided personalized recommendations based on customer preferences, leading to increased repeat business.
- Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
- Contributed to inventory management, ensuring optimal stock levels and accurate record keeping.
- Assisted customers in making informed purchasing decisions by offering knowledgeable advice on products.
- Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.
- Collaborated with team members for efficient store operations and a welcoming shopping environment.
- Received consistent positive feedback from supervisors regarding professionalism and work ethic.
- Conducted price checks for fellow team members ensuring accuracy across all departments.
- Handled returns professionally, adhering to company policies while maintaining positive customer relationships.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Used an in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Kept pharmacy counter and related areas clean, neat, and organized.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked them in the correct locations.
- Merchandised over-the-counter goods and rotated stock.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
Bouncer
RSVP
01.2023 - 05.2023
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintaining a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergencies calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds promptly.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
- Enforced dress codes and refused objectionable attire.
- Patrolled exterior and interior of premises.
- Improved staff response time with efficient coordination of security personnel during incidents.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
- Supported successful event execution by collaborating closely with event organizers on security needs and requirements.
- Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
- Collaborated with management to develop security protocols, resulting in smoother operations and increased safety measures.
- Enhanced team performance by sharing best practices and lessons learned from previous experiences in similar roles.
- Assisted in planning security layouts for special events, optimizing crowd flow, and reducing potential risks.
- Addressed and resolved noise complaints from neighbors, balancing community relations with venue operations.
- Implemented a lost and found system, reuniting patrons with their belongings and increasing customer satisfaction.
- Provided VIP guests with personalized security services, ensuring their privacy and safety during events.
Bouncer
Pins Mechanical
05.2022 - 12.2022
- Reduced conflicts and maintaining a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergencies calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds on time.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
- Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
- Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
- Patrolled exterior and interior of premises.
- Monitored, guarded, and patrolled premises to prevent infractions of rules, theft, and violence.
- Liaised with local police officers, fire services, and emergency services to maintain security and service and resolve issues.
- Furnished patrons with ticket stubs, wristbands, and hand stamps to denote rightful admission.
- Contributed to revenue growth by promoting special events and offers to guests upon entry or during their visit.
Bouncer
Lost Dog Tavern
10.2021 - 04.2022
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintaining a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergencies calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds on time.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
- Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
- Enforced dress codes and refused objectionable attire.
- Patrolled exterior and interior of premises.
- Safeguarded valuable property through diligent surveillance of both indoor and outdoor areas around the venue.
- Improved staff response time with efficient coordination of security personnel during incidents.
- Monitored, guarded, and patrolled premises to prevent infractions of rules, theft, and violence.
- Supported successful event execution by collaborating closely with event organizers on security needs and requirements.
- Liaised with local police officers, fire services, and emergency services to maintain security and service and resolve issues.
- Furnished patrons with ticket stubs, wrist bands, and hand stamps to denote rightful admission.
- Coordinated with local law enforcement agencies when needed, fostering strong relationships between the venue and authorities for improved safety outcomes.
- Contributed to revenue growth by promoting special events and offers to guests upon entry or during their visit.
- Used metal detectors or performed pat-downs and bag searches.
- Collaborated with management to develop security protocols, resulting in smoother operations and increased safety measures.
- Reduced liability risks by conducting regular inspections of venue equipment and reporting any issues promptly.
- Arranged and planned comprehensive security plans with a 9-member security team to provide optimal security coverage for 1 establishment.
- Enhanced guest safety by conducting regular equipment and facility safety checks.
- Addressed and resolved noise complaints from neighbors, balancing community relations with venue operations.
- Collaborated with event organizers to enforce venue policies, maintaining order during high-profile events.
- Improved the security team's response time by introducing efficient communication tools.
- Conducted regular perimeter checks to prevent unauthorized access, contributing to overall venue safety.
- Improved team coordination by leading pre-event security briefings.
- Assisted in planning security layouts for special events, optimizing crowd flow, and reducing potential risks.
- Provided VIP guests with personalized security services, ensuring their privacy and safety during events.
- Responded quickly to emergencies to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Investigated suspicious activities and persons to maintain security of premises.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident reports.
- Issued access cards to authorized personnel to monitor access points.
Car Washer
Autobell
02.2018 - 08.2018
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars and I drove cars myself into the washing and detailing area.
- Vacuumed and steam-cleaned interior floors carpet and seating.
- Delivered high-quality car wash services using high-pressure washers, vacuums, and detailing tools.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Inspected vehicles and equipment for visible damage.
- Answered customer questions on pricing, products, procedures, and materials used.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
- Cleaned wash equipment after shift and confirmed proper storage.
- Developed strong customer relationships through friendly interactions and prompt service delivery.
- Continuously surpassed productivity goals by optimizing workflow processes and collaborating with team members efficiently.
- Ensured a safe working environment by adhering to all safety protocols and guidelines.
- Contributed to increased revenue by upselling additional services such as waxing and interior cleaning.
Cashier
Kroger
11.2016 - 12.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Education
No Degree - Business Administration
Alcorn State University
Lorman, MS05.2028
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Creative Thinking Capacity
- Strong Problem Solver
- Strong Communication Skills
- Attention to Detail
- Time management expertise
- Dedicated Team Player
- Exceptional organization
- Advanced multitasking abilities
- Valid Driver's License
- Professional and mature
- Complex Problem-Solving
- Resourceful
- Discretion and Confidentiality
- Report Writing
- Travel Coordination
- Travel planning expertise
- Team collaboration abilities
- Housekeeping
- Multi-line phone proficiency
- Shipping and Receiving Packages
- Mail Sorting
- Expense tracking knowledge
- Staff Collaboration
- Interior decorating
- Chauffeuring
- Restaurant Experience
- Staff motivator
- Merchandise Display
- Customer Engagement
- Store maintenance
- Stock replenishment
- Cash Handling
- Outgoing Personality
- Store Opening and Closing
- Cleaning techniques
- Cash Register Operation
- Stocking and Receiving
- Listening Skills
- Verbal/written communication
- Display Setup
- Physical Strength
- Crowd Control
- Patience and Tolerance
- Exterior patrol abilities
- Self-defense techniques
- Alcohol awareness
- Security Protocols
- Body language reading
- Emergency Response
- Reliable and Responsible
- Teamwork and Collaboration
- Team Player
- Problem-Solving
- Honest and Dependable
- Multitasking Abilities
- Adaptable and Flexible
- Critical Thinking
- Team Leadership
- Active Listening
- Patrolling
- Firearms handling
- Decision-Making
- Attentive and Observant
- Detail Oriented
- Cooperative Attitude
- Relationship Building
- Physical Fitness
- Adaptability
- Drug Classification Knowledge
- Medication labels
- Verifying orders
- Collaboration and Teamwork
- Medication Packaging
- Pharmacist support
- Medication Storage and Labeling
- Medical Billing
Timeline
Retail Employee
CVS Pharmacy
11.2023 - 01.2024
Bouncer
RSVP
01.2023 - 05.2023
Bouncer
Pins Mechanical
05.2022 - 12.2022
Personal Assistant
NFL
01.2022 - Current
Bouncer
Lost Dog Tavern
10.2021 - 04.2022
Car Washer
Autobell
02.2018 - 08.2018
Cashier
Kroger
11.2016 - 12.2016
No Degree - Business Administration
Alcorn State University