Alora Beckham
Summary
Knowledgeable and dedicated customer service professional with 10 years of experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Hibby's Sports Grille
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Assistant Manager / Store Supervisor
Forever 21
02.2022 - 02.2023
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Attended monthly sales meetings and reported pertinent information to employees.
Lead Stylist
Forever 21
07.2021 - 09.2021
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Trained, coached and mentored new sales associates for maximum performance.
- Managed efficient cash register operations.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Assistant Manager; Lead Stylist; Visual Merch
American Threads
06.2019 - 03.2021
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Created visual marketing and styled window displays.
Sales Representative
Dilly Dally Gally
08.2012 - 03.2019
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Operated a cash register for cash, check and credit card transactions for 3 years.
Education
Licensed Full Specialist -
Summit Salon Academy
Gainesville, FL01.2023
High School Diploma - undefined
Cedar Key School
Cedar Key, Fl2016
Skills
- Merchandising expertise
- Customer relations
- Cash register operations
- Exceptional customer service
- Communication skills
- Multi-tasking strength
Timeline
Server/Bartender
Hibby's Sports Grille
04.2023 - Current
Assistant Manager / Store Supervisor
Forever 21
02.2022 - 02.2023
Lead Stylist
Forever 21
07.2021 - 09.2021
Assistant Manager; Lead Stylist; Visual Merch
American Threads
06.2019 - 03.2021
Sales Representative
Dilly Dally Gally
08.2012 - 03.2019
Licensed Full Specialist -
Summit Salon Academy
High School Diploma - undefined
Cedar Key School
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