Alora Borg
Sturgis,SD
Summary
Professional emergency communication specialist skilled in managing high-stress situations and ensuring rapid, accurate information relay. Known for strong teamwork and adaptability in dynamic environments. Expertise in crisis management, multitasking, and maintaining composure under pressure. Reliable, results-driven, and equipped with excellent verbal communication and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations and Emergency Dispatcher
Sanford Underground Research Facility
06.2025 - Current
- Coordinated emergency response efforts, ensuring rapid communication among teams and stakeholders.
- Developed and implemented standard operating procedures for emergency response communication.
- Maintained accurate logs of all dispatch communications, ensuring compliance with safety regulations.
- Monitor gas levels and alarms to ensure safety levels are met.
- Monitor incoming weather and communicate with staff when necessary.
- Contact emergency services in event of a medical, fire or law enforcement emergency.
- Monitor location of Emergency Response Team members and other staff as needed underground.
Transportation Assistant
Department of Veteran’s Affairs
05.2023 - 06.2025
- Plans and directs programs that provide support services functions.
- Validates program workload and ensures reporting is accurate.
- Collects, compiles and tracks data
- Performs basic analysis of date and generates a variety of reports.
- Reviews documents, reports and/or applications for omissions and inconsistencies.
- Performs work that involves consulting management, appointment scheduling and admissions scheduling.
- Enters claimant information and processes travel claims.
- Scheduled, cancels, and re-schedules patient rides through veterans transportation services vehicles (VTS)
- Process incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
- Answering telephones and secure messages, greeting patients, relaying messages to appropriate staff, and scheduling rides to appointments.
- Assisted in scheduling and routing of vehicles, optimizing efficiency and reducing delays.
Animal Control Officer Supervisor
City of Sturgis
02.2021 - 05.2023
- Day to day functions at the animal shelter (ie. feed/water animals, socialize animals & cleanliness of the shelter).
- Enter all pertinent information (ie. owner information, health problems, breed, gender, personality, etc.) into animal files, calls and records.
- Maintain system data records (ie. addresses, phone numbers, health problems, personality, driver’s license information, etc.) for all animals and owners.
- Overseeing a $31,000 yearly budget; split between 3-line items.
- Asking for and providing justification for budget expansions.
- Responding to calls for service regarding domestic and wild animals in and around Sturgis.
- Supervising full-time, part-time, and volunteer staff as well as enforcing local and state laws as they pertain to animals.
- Plans, organizes, and directs fundraising events to help fund the shelter and the animals it houses.
- Provides advice to citizens, co-workers and animal owners on proper care techniques, veterinarian needs and city ordinance compliance.
- Schedule and coordinate veterinary appointments and transportation.
- Schedule animal adoptions and follow up with adopters on status.
- Responsible for keeping track of animal intake, weekly, monthly, and yearly reports (ie. number of animals housed, which agency they’re housed for, what kind of animal it is, how long the animals stay is/was, etc.) and coordinating veterinary care (ie. altering animals, shots & wellness exams).
- Review police reports, documents, and veterinary bills for inconsistencies and to ensure data (ie. address, phone numbers, driver’s license information, etc.) is complete and accurate.
- Enforced animal control laws, ensuring compliance and community safety.
- Rescued and rehabilitated stray animals, increasing adoption rates through community outreach programs.
- Collaborated with veterinarians to provide medical care for injured or neglected animals in custody.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Investigated and gathered information regarding animal-related complaints.
911 Telecommunicator
Meade County Sheriff’s Office
11.2017 - 01.2021
- Answering phone calls, including emergency 911 and coordinating emergency services, determining priority, and disseminating the appropriate personnel (ie. fire, medical, law enforcement) to the emergency.
- Maintaining communication and contact with emergency services, providing information, safety, and support through monitoring them in the line of duty.
- Advising callers of actions they can take until the emergency personnel arrives and walk them through procedure step-by-step.
- Coordinate with scheduled ambulance transfers to limit delays and schedule interruptions.
- Report all calls and maintain records (ie. personnel information jackets, CAD notes, witness statements, etc.) in an accurate and timely manner.
- Provide emergency first responder instructions to the public.
- Continually monitor units for safety and wellbeing.
- Assist in the training of new employees.
- Operate modern office equipment in conjunction with emergency communications including, telephone, teletype, computers, radio, photocopier, fax, etc.
Cashier
CBH Cenex
03.2017 - 01.2019
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily receipts.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Managed inventory levels, restocking shelves as needed to ensure product availability.
- Collaborated with team members to enhance overall store operations and customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
High School -
Sturgis Brown High School
Sturgis, SD05.2017
Skills
- Leadership
- Strong Communication- efficient in verbal and written communication
- Critical thinking
- Teamwork
- Multitasking and prioritization
- Computer Proficient
- Time Management
- Adaptability
- Accuracy and precision
- Teamwork and collaboration
- Situational awareness
- Problem-solving abilities
- Listening skills
- Continuous improvement
- Employee supervision
Accomplishments
- South Dakota 911 Telecommunicator
- Emergency Medical Dispatch
- NCIC Certified
- Cardiopulmonary Resuscitation (CPR Certified)
- Animal Control Officer I
- Sturgis Police Reserve Officer
- Animal Chemical Immobilization
- Transitioning to Supervisor Course
Certification
- South Dakota 911 Telecommunicator Certified
- South Dakota Emergency Medical Dispatch Certified
- Cardiopulmonary Resuscitation (CPR Certified)
- Animal Control Officer I Certified
- Sturgis Police Reserve Officer Certified
- Transitioning to Supervisor Course
- Animal Chemical Immobilization Certified
Timeline
Operations and Emergency Dispatcher
Sanford Underground Research Facility
06.2025 - Current
Transportation Assistant
Department of Veteran’s Affairs
05.2023 - 06.2025
Animal Control Officer Supervisor
City of Sturgis
02.2021 - 05.2023
911 Telecommunicator
Meade County Sheriff’s Office
11.2017 - 01.2021
Cashier
CBH Cenex
03.2017 - 01.2019
High School -
Sturgis Brown High School
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