Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Alora Jeffers

Holland,MI

Summary

Committed team leader, skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on streamlined events, a beautiful facility, the well being of staff, and customer retention.

Overview

12
12
years of professional experience

Work History

Budtender/Receptionist

Cloud Cannabis
09.2023 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Restocked supplies and arranged displays.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Weighed, prepared and packaged different types of products.
  • Packaged regulated products in appropriate exit containers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed high volume of cash with 99% accuracy rate

Assistant Supervisor

Holland Civic Center
03.2022 - 09.2023
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
    • Worked with management team to implement proper division of responsibilities.
    • Submitted documentation and reports to upper management.
    • Set overall vision and provided team leadership.
    • Revised work practices to improve efficiency, boost quality and meet customer satisfaction
    • Recommended changes to policies and procedures to maximize team efficiency and productivity.
    • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
    • Organized facilities preparation, refreshments and entertainment for gatherings and festivals
    • Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
    • Directed team to set up and keep banquet space clean and presentable for guests.
    • Improved future events by evaluating successes and failures of previous private and corporate gatherings.
    • Maintained strong vendor relations to effectively handle challenging events demands.
    • Set up event facilities and equipment, cleaned areas, and organized supplies.
    • Oversaw event operations to keep running smoothly.
    • Helped organize and manage successful events with attendance of over 2000 people.
    • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
    • Maintained and repaired facilities, equipment, and tools.
    • Loaded, unloaded, and moved material to and from storage and event areas.
    • Washed walls, woodwork and windows of offices public meeting rooms and break rooms.
    • Set up and broke down venue spaces for events based on directions and diagrams.
    • Conducted repairs on equipment to return machines and tools to functionality.
    • Worked under pressure and met deadlines while maintaining composure in difficult situations.
    • Consulted with customers to determine objectives and requirements for events.
    • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
    • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Barista

Starbucks
08.2019 - 01.2022
    • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
    • Controlled line and crowd with quick, efficient service.
    • Cleaned counters, machines, utensils, and seating areas daily.
    • Made and served brand-specific café beverages with focus on speed, quality and consistency.
    • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
    • Recommended products based on solid understanding of individual customer needs and preferences.
    • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
    • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
    • Memorized recipes for specialty coffee beverages and seasonal offerings

Team Member / Machine Operator

Gentex Corp
10.2016 - 06.2019
    • Maintain safe and clean work environment
    • Operated multiple machines simultaneously to meet production requirements.
    • Maintaining inventory by anticipating needed supplies and placing orders
    • TWI (training within industry or trainer ) certified
    • Followed detailed instructions to operate machines with accuracy and produce quality products.
    • Complied with company and OSHA safety rules and regulations.
    • Set up and adjusted equipment and properly configured machines for daily operation.
    • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
    • Managed and monitored processes and machine systems by observing readings on control boards.

Cleaning Staff Member

Cleaning Authority
06.2013 - 05.2014
    • Used time management and efficient cleaning methods to meet deadlines.
    • Handled equipment, chemicals, and materials properly and with caution.
    • Confirmed all cleaning tools and equipment were stored properly after use.
    • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
    • Engaged positively with residents while cleaning apartments and common areas.
    • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Line Worker /Welder

Johnson Controls Industry
07.2011 - 02.2014
    • Welded in flat, horizontal, vertical, and overhead positions.
    • Inspected welds and checked critical measurements to meet specifications.
    • Fabricated shop parts directly from blueprints.
    • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
    • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
    • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
    • Salvaged and rebuilt parts to achieve cost savings and reduce waste.
    • Assembled and installed products on production lines according to established guidelines.

Education

Bachelor of Applied Science - Funeral Service And Mortuary Science

Grand Rapids Community College
Grand Rapids, MI
06.2029

Skills

  • Leadership
  • Teamwork
  • Attention to detail
  • Critical thinking
  • Organized and Focused
  • Issue Resolution
  • Workload Balancing
  • Complex Problem-Solving
  • Self-Driven and Motivated
  • Time Management

Timeline

Budtender/Receptionist

Cloud Cannabis
09.2023 - Current

Assistant Supervisor

Holland Civic Center
03.2022 - 09.2023

Barista

Starbucks
08.2019 - 01.2022

Team Member / Machine Operator

Gentex Corp
10.2016 - 06.2019

Cleaning Staff Member

Cleaning Authority
06.2013 - 05.2014

Line Worker /Welder

Johnson Controls Industry
07.2011 - 02.2014

Bachelor of Applied Science - Funeral Service And Mortuary Science

Grand Rapids Community College

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Alora Jeffers