Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alora Kelly

Cedar Lake,IN

Summary

Dynamic leader and collaborative team member with a proven track record at Walgreens for enhancing operational efficiency and customer satisfaction. Skilled in project planning and financial management, adept at fostering relationships and driving business development. Achieved significant improvements in team productivity and customer service standards, demonstrating exceptional decision-making and communication abilities.

Conscientious Janitor known for maintaining cleanliness and hygienic standards in all assigned areas with high productivity and efficiency. Possess specialized skills in floor care, waste management, and sanitation practices. Excel at time management, problem-solving, and adaptability, ensuring quick response to maintenance and cleaning issues. Committed to enhancing workplace safety and contributing positively to team environments through strong communication and collaboration skills.

Overview

6
6
years of professional experience

Work History

Janitor

Schepel buick Gmc
Merrillville, IN
04.2024 - Current
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Operated carpet extractors and floor buffers according to instructions.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Disinfect equipment and supplies using germicides or steam-cleaning equipment.
  • Discarded cardboard boxes and trash in compactors and balers.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Moved equipment and furniture to thoroughly clean space.
  • Organized custodial closets to easily find equipment and supplies.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.

Shift Manager

Walgreens
Saint John, IN
10.2022 - Current
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Resolved conflicts between staff members in a professional manner.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Maintained cleanliness and organization of work area.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Developed pricing schedules, costing for materials, and compliance statements.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Coached employees on interactions with customers to drive exceptional service.
  • Responded quickly and effectively to emergency situations as they arose.
  • Upheld company standards and compliance requirements for operations.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Taught staff upselling techniques to meet revenue targets.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Documented receipts, employee hours and inventory movement.
  • Organized special events such as holiday sales or promotional campaigns.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Identified needs of customers promptly and efficiently.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Implemented cost-control measures to maintain budgetary guidelines.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Reviewed financial statements to meet targets during shift.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Analyzed sales data to identify trends and areas for improvement.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Helped employees accomplish tasks during peak periods.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.

Cashier & Kitchen Worker

Caseys's General Stores
Cedar Lake, Lowell, And Crown Point, IN
05.2020 - 10.2022
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Answered customers' questions and provided information on store procedures or policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed sales transactions to prevent long customer wait times.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Stocked shelves with merchandise when needed.
  • Collected payments and provided accurate change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Built and maintained productive relationships with employees.
  • Maintained work area and kept cash drawer organized.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Welcomed customers, offering assistance to help find store items.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Scanned items and checked pricing on cash register for accuracy.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted and balanced cashier drawers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Followed health and safety guidelines for food preparation and service.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Received, rotated and replenished kitchen stock for team members.
  • Supported inventory management by monitoring stock levels and reporting low supplies to the head chef.
  • Managed garbage disposal and recycling in accordance with kitchen protocols.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Performed other related duties as assigned by supervisor.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
  • Conducted routine maintenance checks on kitchen equipment to prevent malfunctions.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Carried out basic cleaning duties such as sweeping floors, washing dishes .
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Unloaded food and supplies from delivery trucks to appropriate storage locations.
  • Readied vegetables and garnishes for meals.
  • Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.

Direct Support Professional

Help at Home Senior Care
Merrillville, IN
06.2020 - 01.2021
  • Assisted in planning and implementing recreational activities for participants.
  • Assisted individuals in learning and developing new skills.
  • Transported clients to doctor's appointments and errands.
  • Recorded client status progress and challenges in logbooks and reports.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Assisted clients with maintaining good personal hygiene.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Consulted with client care team to continually update care plans.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Built strong and trusting rapport with clients and loved ones.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.

Utility Clerk

Strack N Van Til
Cedar Lake, IN
02.2019 - 09.2019
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered messages and ran errands.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Maintained sanitary environment through safe operation of scrubber, buffer and trash compactor in accordance with OSHA requirements and store policies.
  • Gathered shopping carts abandoned within store aisles and around parking lot to return to appropriate storage location and make available for customers entering store.
  • Observed customers, store associates, and vendors, keeping awareness of merchandise movement throughout store to implement loss prevention procedures.
  • Coordinated with internal departments to resolve any operational issues.
  • Observed OSHA regulations in daily operations where applicable to promote safe performance of maintenance tasks.
  • Trained staff members to perform work activities and use computer applications.

Education

High School Diploma -

Hanover Central Highschool
Cedar Lake, IN
06-2020

Skills

  • Customer service-focused
  • Well-organized
  • Relationship building
  • Project planning
  • Documentation and reporting
  • Complex Problem-solving
  • Time management
  • Business development
  • Clear communication
  • Financial management
  • Decision-making
  • Cleanliness
  • Collaborative Team Member
  • Leadership Proficiency
  • Diligent Team Member
  • Trustworthy Colleague

Accomplishments

  • In just 8 months of working for walgreens I was promoted to a shift manger, where I was and currently still the youngest manger there.
  • While working for casey´s I was offered a kitchen manger job but I left to pursue another job opportunity.

Timeline

Janitor

Schepel buick Gmc
04.2024 - Current

Shift Manager

Walgreens
10.2022 - Current

Direct Support Professional

Help at Home Senior Care
06.2020 - 01.2021

Cashier & Kitchen Worker

Caseys's General Stores
05.2020 - 10.2022

Utility Clerk

Strack N Van Til
02.2019 - 09.2019

High School Diploma -

Hanover Central Highschool

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Alora Kelly